Performance Reference Model, Federal Enterprise ArchitecturePerformance Reference Model, Federal Enterprise ArchitectureFEA PRM_a1f1a6c5-75d4-461d-bdf5-5280430b21beThe PRM is a “reference model” or standardized framework to measure the performance of major IT investments and their contribution to program performance. The PRM has three main purposes: Help produce enhanced performance information to improve strategic and daily decision-making; Improve the alignment — and better articulate the contribution of — inputs to outputs and outcomes, thereby creating a clear “line of sight” to desired results; and Identify performance improvement opportunities that span traditional organizational structures and boundaries._3688eae4-0084-470a-9aed-151c0a9c13dcMission and Business ResultsCapture the outcomes that agencies seek to achieve. _dc2ed2e9-a061-4608-b776-6c6a3ad153c41These outcomes are usually developed during the agency budget and strategic planning process prescribed under GPRA, and approved by the PART.Administrative Management Manage and maintain the internal infrastructure on a day-to-day basis._6f9bfc3c-4d01-4c16-a477-23d9fb79f6031.1Activities: Facilities, Fleet and Equipment Management; Help Desk Services; Security Management; Travel; Workplace Policy Development and Management Community and Social Services [Conduct] activities aimed at creating, expanding, or improving community and social development, social relationships, and social services in the United States. _82436a95-619d-4511-9ca3-4f802078c2e31.2This includes all activities aimed at locality-specific or nationwide social development and general social services. This Line of Business includes general community development and social services programs, as well as earned and unearned benefit programs that promote these objectives. Activities: Homeownership Promotion, Community and Regional Development, Social Services Postal Services Controls and OversightEnsure that the operations and programs of the Federal Government and its external business partners comply with applicable laws and regulations and prevent waste, fraud, and abuse._2c9e0d9e-38af-41a6-b3af-7611480b846b1.3Activities: Corrective Action, Program Evaluation, Program Monitoring Correctional Activities [Conduct] Federal activities that ensure the effective incarceration and rehabilitation of convicted criminals. _70b924d8-a962-4ef6-aaa0-31c95d7101b81.4Activities: Criminal Incarceration, Criminal RehabilitationDefense and National Security TBD_45d25f0b-e48e-4df9-b8fb-ca37312351a61.5Activities: TBDDisaster Management [Conduct] the activities required to prepare for, mitigate, respond to, and repair the effects of all disasters whether natural or man-made. _78388e10-2af3-4b04-8fc2-e18f9e3fa3601.6Activities: Disaster Monitoring and Prediction, Disaster Preparedness and Planning, Disaster Repair and Restore, Emergency ResponseEconomic Development Promote commercial/industrial development and to regulate the American financial industry to protect investors._9b7698fe-9768-41da-9b59-89c9e7be48681.7[A]lso includes the management and control of the domestic economy and the money supply, and the protection of intellectual property and innovation. Activities: Business and Industry Development, Industry Sector Income Stabilization, Intellectual Property Protection, Financial Sector Oversight Education [I]mpart knowledge or understanding of a particular subject to the public._08d5e709-f087-4409-9b00-5850abe72f361.8Education can take place at a formal school, college, university or other training program. This Line of Business includes all government programs that promote the education of the public, including both earned and unearned benefit programs. Activities: Elementary, Secondary, and Vocational Education; Higher Education; Cultural and Historic Preservation; Cultural and Historic Exhibition Energy [E]nsure the procurement and management of energy resources, including the production, sale and distribution of energy, as well as the management of spent fuel resources. _ec9e1d02-4281-4c75-8c3b-c8c26202dd381.9Energy management includes all types of mass-produced energy (e.g., hydroelectric, nuclear, wind, solar, or fossil fuels). Also included in this Line of Business is the oversight of private industry. Activities:  Energy Supply, Energy Conservation and Preparedness, Energy Resource Management, Energy Production Environmental Management [M]onitor the environment and weather, determine proper environmental standards and ensure their compliance, and address environmental hazards and contamination._7c937960-19c4-4e5f-8ad7-dc68ddacee431.10Activities: Environmental Monitoring and Forecasting, Environmental Remediation, Pollution Prevention and Control Financial Management [U]se ... financial information to measure, operate and predict the effectiveness and efficiency of an entity’s activities in relation to its objectives. _87f405fc-a9c9-4c58-aad1-d6e34643e0121.11The ability to obtain and use such information is usually characterized by having in place policies, standards, and a system of controls that reliably capture and report activity in a consistent manner. Activities:  Accounting, Budget and Finance, Payments, Collections and Receivables, Asset and Liability Management, Reporting and Information General Government [Conduct] legislative and executive activities; central fiscal, personnel, and property activities; and services that cannot reasonably be classified in any other Line of Business. _7cda6e17-c7e5-467f-9ef3-927d9ea9b23f1.12As a normal rule, all activities reasonably or closely associated with other Lines of Business or Sub-Functions shall be included in those Lines of Business or Sub-Functions rather than listed as a part of general government. This Line of Business is reserved for central government management operations; agency-specific management activities would not be included here. Activities: Central Fiscal Operations, Legislative Functions, Executive Functions, Central Property Management, Central Personnel Management, Taxation Management, Central Records and Statistics ManagementGeneral Science and Innovation [Conduct] Federal activities to meet the national need to advance knowledge in this area. _5e0106ca-2c69-457c-b9eb-83b0820dba291.13This includes general research and technology programs, space exploration activities, and other research and technology programs that have diverse goals and cannot be readily classified into another Line of Business or Sub-function. Activities:  Scientific and Technological Research and Innovation, Space Exploration and InnovationHealth [E]nsure and provide for the health and well being of the public. _8eb2995c-8469-4b23-ba65-de4ab2eb677a1.14This includes the direct provision of health care services and immunizations as well as the monitoring and tracking of public health indicators for the detection of trends and identification of widespread illnesses/diseases. It also includes both earned and unearned health care benefit programs. Activities: Access to Care, Population Health Management and Consumer Safety, Health Care Administration, Health Care Delivery Services, Health Care Research and Practitioner EducationHomeland Security [P]rotect... the nation against terrorist attacks. _fd7aa2e9-99f7-494d-91ee-f7cc8dc553e01.15This includes analyzing threats and intelligence, guarding borders and airports, protecting critical infrastructure, and coordinating the response emergencies. The Homeland Security Line of Business is defined by the President’s Strategy on Homeland Security. Note: Some of the Critical Mission Areas from the President’s strategy have already been identified in other Lines of Business in the BRM. Activities:  Border and Transportation Security, Key Asset and Critical Infrastructure Protection, Catastrophic DefensHuman Resource Management Recruit and manage personnel. _e5e92c71-dbf6-4b0a-b47a-dc8dee8ca92c1.16Activities: HR Strategy, Staff Acquistion, Organization and Position Management, Compensation Management, Benefits Management, Labor Relations, Employee Development and Performance Management, Employee Relations, Separation ManagementIncome Security [E]nsure that members of the public are provided with the necessary means both financial and otherwise to sustain an adequate level of existence. _f85a5b19-106b-4f15-9089-7da544e14e171.17This includes all benefit programs, both earned and unearned, that promote these goals for members of the public. Activities:  General Retirement and Disability, Unemployment Compensation, Housing Assistance, Food and Nutrition Assistance, Survivor CompensationInformation and Technology Management [Coordinate] information technology resources and systems required to support or provide a citizen service. _c83ed3e9-9823-40a7-bd5f-dcd32db99c9e1.18Activities: Lifecycle/Change Management, System Development, System Maintenance, IT Infrastructure Maintenance, IT Security, Record Retention, Information ManagementIntelligence Operations [Blank]_e27902c1-673a-4e6b-8e33-fd5da93204761.19Activities: [Blank]Internal Risk Management and Mitigation[Analyze] exposure to risk and [determine] appropriate countermeasures. _0ac7af78-1bdd-4068-bbbb-47d8f5edf2011.20Activities: Contingency Planning, Continuity of Operations, Service RecoveryInternational Affairs and Commerce[Conduct] non-military activities that promote U.S. policies and interests beyond our national borders, including the negotiation of conflict resolution, treaties, and agreements.  _63eed5ac-9564-4d99-ae53-2da48601d0cf1.21In addition, this function includes: foreign economic development and social/political development; diplomatic relations with other Nations; humanitarian, technical and other developmental assistance to key Nations; and global trade.Activities: Foreign Affairs, International Development and Humanitarian Aid, Global TradeLaw Enforcement [P]rotect people, places, and things from criminal activity resulting from non-compliance with U.S. laws.  _e38d76bb-cc23-4421-9482-c14de06748a41.22This includes patrols, undercover operations, response to emergency calls, as well as arrests, raids, and seizures of property. Activities: Criminal Apprehension, Criminal Investigation and Surveillance, Citizen Protection, Crime Prevention, Leadership Protection, Property Protection, Substance ControlLegislative Relations [Conduct] activities aimed at the development, tracking, and amendment of public laws through the legislative branch of the Federal Government. _f5eb00ab-b636-426f-a7d4-7025e0caf6821.23Activities: Legislation Tracking, Legislation Testimony, Proposal Development, Congressional Liaison OperationsLitigation and Judicial Activities[Administer] justice. _4f1c6e18-10e3-4419-a9b4-0fcd110a7d141.24Activities: Judicial Hearings, Legal Defense, Legal Investigation, Legal Prosecution and Litigation, Resolution FacilitationNatural Resources [Conduct] activities involved in conservation planning, land management, and national park/monument tourism that affect the nation's natural and recreational resources, both private and federal. _9a63f05f-aa59-4c06-a1f3-9df394ec47dc1.25Note: Energy-related natural resources are covered in the Energy Management line of business. Activities:  Water Resource Management; Conservation, Marine and Land Management; Recreational Resource Management and Tourism; Agricultural Innovation and ServicesPlanning and Resource Allocation [Determe] strategic direction, [identify] and [establish] programs and processes, and [allocate] resources (capital and labor) among those programs and processes. _50943e8a-1559-4db4-bc57-f212d1f531001.26Activities: Budget Formulation, Capital Planning, Enterprise Architecture, Strategic Planning, Budget Execution, Workforce Planning, Management ImprovementPublic Affairs [E]xchange of information and [communicate] between the Federal Government, citizens and stakeholders in direct support of citizen services, public policy, and/or national interest. _c24ddf39-93eb-4019-898d-32166c7aab321.27Activities: Customer Services, Official Information Dissemination, Product Outreach, Public RelationsRegulatory Development [Develop] regulations, policies, and guidance to implement laws. _695a5743-a508-464e-b1ab-745f5608877e1.28Activities: Policy and Guidance Development, Public Comment Tracking, Regulatory Creation, Rule PublicationRevenue Collection [Collect] Government income from all sources.  _16788ba2-6a4a-4dca-91f8-2fcf50df61921.29Note: Tax collection is accounted for in the Taxation Management Sub-Function in the General Government Line of Business. Activities: Debt Collection, User Fee Collection, Federal Asset SalesSupply Chain Management [Purchase, track, and manage] goods and services. _ae5caaa7-a581-446f-9d4a-aaef552b47fb1.30Activities: Goods Aquisition, Inventory Control, Logistics Management, Services AquisitionTransportation [Conduct] federally supported activities related to the safe passage, conveyance, or transportation of goods and/or people. _28e21250-f89f-4388-84d8-e31379eafdbe1.31Activities: Air Transportation, Ground Transportation, Water Transportation, Space OperationsWorkforce Management [P]romote the welfare of the Nation’s workforce by improving their working conditions, advancing opportunities for profitable employment, and strengthening free collective bargaining._33a0b5f7-5c5c-45f2-97fb-69439fd76ac21.32Activities: Training and Employment, Labor Rights Management, Worker Safety Customer Results [C]apture how well an agency or specific process within an agency is serving its customers._4abac2e7-d23e-4cab-909e-08da9e5dcf662 This is a critical aspect of successful E-Government.Service Coverage[Measure] the extent to which the desired customer population is being served and customers are using products and services. _b7dfa63c-e287-4809-b3a4-8cf1618e4c932.1Measures: New Customers and Market Penetration, Frequency and Depth, Service EfficiencyTimeliness & Responsiveness[Measure] time to respond to customer inquiries and requests and time to deliver products or services. _abe92829-e484-4675-88f2-66888b9d5bfc2.2Measures: Response Time, Delivery TimeService Quality [Measure] quality from the customer ’s perspective and accuracy of responses to customer inquiries. _d862f2b3-60b4-44c9-974e-c64c9f7600cf2.3Measures: Accuracy of service or product deliveredService Accessibility [Measure] availability of products and services to customers and the extent of self-service options and automation._fa4e0b8c-1a4c-451b-8081-1390ff5e3b202.4Measures: Availability, Automation, Integration Access Customer Benefit [Measure] customer satisfaction levels and tangible impacts to customers as a result of the products or services provided._14f633d4-db29-4842-a3dc-cb81835419fb2.5Measures: Customer Satisfaction, Customer Retention, Customer Complaints, Customer Impact or Burden, Customer Training Processes and ActivitiesCapture the outputs that are the direct result of the process that an IT initiative supports._15686e50-5725-4402-8fbf-ca89ecdf30a73These outputs are much more under the control of federal programs and generally contribute to or influence outcomes that are Mission and Business Results and Customer Results. This Measurement Area also captures key aspects of processes or activities that need to be monitored and/or improved.Productivity and Efficiency[Measure] the amount of work accomplished per relevant units of time and resources applied._eec73cd2-93b3-48d1-b00b-5cfe4ed1912a3.1Measures: Productivity, Efficiency Quality[Measure] error rates and complaints related to products or services. _d78be801-8930-45f9-beec-c79d287eab083.2Measures: Errors ComplaintsFinancial (Processes and Activities) [Measure] achieving financial measures, direct and indirect total and per unit costs of producing products and services, and costs saved or avoided. _26f3f241-0f28-472c-8eb1-ab36f37645ee3.3Measures: Costs, Financial Management, Planning, Savings and Cost AvoidanceCycle Time and Timeliness[Measure] the time required to produce products or services. _640e5467-26ba-4ad0-bd3b-8811f9215a5d3.4Measures: Cycle Time, TimelinessManagement and Innovation[Measure] management policies and procedures, compliance with applicable requirements, capabilities in risk mitigation, knowledge management, and continuous improvement._6b792418-31b0-4aee-a3df-115a960330823.5Measures: Policies, Innovation and Improvement, Participation, Compliance, Knowledge Management, Risk Security and Privacy[Measure] the extent to which security is improved and privacy addressed. _5d9f67ea-e58d-45dd-8a22-bc1c01a88be73.6Measures: Security, PrivacyTechnology [C]apture key elements of performance that directly relate to the IT initiative._7710f25f-4f13-4037-a129-fe731656ceb04An IT initiative generally can include applications, infrastructure, or services provided in support of a process or program.Quality[Measure] the extent to which technology satisfies functionality or capability requirements or best practices, and complies with standards. _6e99a4d4-9142-42f5-a40c-cf317f3aaaf64.1Measures: Compliance and Deviations, IT Composition, FunctionalityReliability & Availability[Measure] system or application capacity, availability to users, and system or application failures. _f730a6e0-d114-4827-94ae-de18fcdaa6b14.2Measures: Reliability, AvailabilityFinancial (Technology)[Measure] technology-related costs and costs avoided through reducing or eliminating IT redundancies. _d6912f57-ea46-49a1-9414-ff0c9b427b314.3Measures: Overall Costs, Licensing Costs, Support Costs, Operations and Maintenance Costs, Training and User CostsInformation & Data[Measure] data or information sharing, standardization, reliability and quality, and storage capacity. _78356d43-88bf-40f2-b6f3-39889185eb814.4Measures: Data Storage, Internal Data Sharing, Data Reliability and Quality, Data Standardization or Taggingy, External Data SharingEfficiency[Measure] system or application performance in terms of response time, interoperability, user accessibility, and improvement in technical capabilities or characteristics. _fe077c4f-d438-4fa1-a700-da16b44d44034.5Measures: Response Time, Interoperability, Accessibility, Load Levels, ImprovementEffectiveness[Measure the] extent to which users are satisfied with the relevant application or system, whether it meets user requirements, and its impact on the performance of the process(es) it enables and the customer or mission results to which it contributes _34b013f2-6560-4d0f-b7ec-f743d76de9754.6Measures: User Satisfaction; User Requirements; IT Contribution to Process, Customer or Mission2010-02-08http://www.whitehouse.gov/omb/egov/a-2-prm.htmlArthurColman (www.drybridge.com)colman@drybridge.com