Defense Technical Information CenterDefense Technical Information CenterDTIC_69a5d746-af20-4f5b-993a-ce4f58dcd50aStrengthening the Nation’s Defense through innovations in information discovery, analysis, and dissemination_8864649f-54fd-444f-bd49-a60e61ea140aTo provide essential, technical RDT&E information rapidly, accurately and reliably to support our DoD customers’ needs._bd0da9ab-9ef0-4ac5-abbc-8047cfbe5cdcCustomer ValueValuing our customers and understanding their requirements initially and continuouslyTechnology, Agility, and InnovationMeeting our customers’ changing needs through continual technological evolution, information agility and process innovationChangeAdopting structured change management processes to ensure successInformationRemaining the premier DoD resource for scientific, technical and Defense informationExcellenceSustaining excellence in what we doWorkforceBuilding and retaining a flexible, well-trained workforceStrategic AlignmentEnsuring mission alignment with DoD and National Defense InitiativesComplianceComplying with existing laws and adapting to legislative and regulatory changesContinuous ImprovementImproving internal business processesFiscal ResponsibilitySpending taxpayer dollars wiselyAccountabilityBeing accountable for our actionsCustomer ServiceProvide outstanding customer service_5b3352a9-cd2d-4e38-be29-9ef86562ea801User RequirementsImprove our Understanding of User Requirements for New Products & Services_919d3d3c-6e37-4c70-a741-6a257ead36071.1Understanding our customers’ information needs is the first step in providing outstanding customer service. DTIC will solicit, analyze and document user requirements by: –Redesigning our annual customer survey –Developing targeted surveys aimed at specific user groups such as Web site sponsors –Increasing the number of outreach meetings with laboratory scientists, Defense program managers, and other non-traditional DTIC users These requirements will form the foundation for our information agility and continuous improvement programs.Product and Service UsageExpand Customer Use of Products and Services_c1fac5bd-a763-4c22-bd17-ed05c93066bc1.2The wealth of information available through DTIC can be daunting to new users. DTIC will increase marketing efforts to expand knowledge of DTIC’s valuable resources throughout the National Security and Defense communities. In addition, we will investigate augmenting our traditional user training classes with distributed learning modules, online Web site tutorials and Web casts to make training and conference sessions more cost-effective and readily available.Customer SatisfactionIncrease Customer Satisfaction_a7120d58-12d8-450d-8fde-79dd06838d641.3Customer satisfaction relies on prompt, easy resolution of customer problems. DTIC will evaluate our customer support communication systems for areas of improvement including simplifying our 1-800 phone service and evaluating new technologies such as interactive online customer response and improved customer response tracking.Information Awareness and DiscoveryIncrease information resource awareness and discovery for the Defense community_eb61998d-d6fc-4789-b48a-053ebf1e0fa72Information InfrastructureImprove Information Infrastructure_506ab4a5-79ba-436a-bbe9-2c2765fd63192.1Effective decision making within the Defense Community depends on information. Data that is unknown, inaccessible, or incorrect leads to duplication of effort, delays and failures in reaching goals, and additional risks to our nation's security. DTIC will continuously strive to integrate new technologies, processes and capabilities to improve our information agility. Current information infrastructure improvement efforts include: –Increasing the exposure of our information to other Defense organizations –Facilitating DTIC access to external data sources –Providing unified, cross-platform searching capabilities across disparate data sources –Implementing advanced information analysis and visualization tools –Uniquely identifying information resourcesCollaborative Tools and ResourcesDevelop New Resources and Tools for Collaborative Research_aadd161c-7082-4373-8d2a-6cf2d6f3966f2.2Strategic partnerships between the DoD Laboratories and other Federal, public, and private research organizations leverage the combined intellectual capital and science resources required to ensure technological superiority. DTIC is investigating and implementing new resources and technologies to assist in the formation and on-going efforts of these partnerships by: –Providing online access to electronic directories of scientific researchers, organizations, and resources –Creating customized Wiki, blog, project management, and content management applications that support collaborative research, data collection and authoring effortsInformation Access, Security, and IntegrityMake access to information easier while improving information security and integrity_23a2d6de-db99-4409-890e-5bf72c0090f63User AccessSimplify User Access_7230c54b-cae6-4ceb-8291-c36dd298bfcc3.1Multiple user IDs, passwords, and sign on processes serve as barriers to users accessing information resources. DTIC is investigating and implementing new technologies to remove this barrier while maintaining secure user authentication and access controls. Employing Lightweight Directory Access Protocol (LDAP), in conjunction with Single Sign On technologies, we are well on the way to providing DTIC registered users with appropriate access to all our Web-enabled data sources with a single user ID and password. DTIC will enhance its current capability by investigating: –Single sign on opportunities, methods and technologies to access external systems –The use of DoD Common Access Cards (CAC) and GSA’s eAuthentication to expand the single sign on user group beyond DTIC registered usersPortalsDeploy Customized Portals_eada593e-ec90-4473-8894-8d5901e733fd3.2Portal technology integrated with appropriate security controls provides a powerful means to map pathways to relevant information resources and essential applications wherever those resources reside on a network. DTIC currently provides portal implementations for the DoD Research and Engineering and DoD Antiterrorism communities. We will continue to enhance these portals while developing several new implementations including: –A portal for the Advanced Distributed Learning community providing registration of course content and metadata search capability for locating learning modules worldwide –A DTIC portal offering pathways to the vast amount of Defense related information based on: -Professional roles -Communities of interest -Program interestsInformation ResourcesExpand our global information resources_16c646d9-f189-4644-b0e4-168043de227c4Global Information AccessIncrease Access to Global Information_98282550-be6c-42fd-b125-06d579e5f3474.1National Defense in the 21st Century is a global mission. Terrorists may strike anytime, anywhere using worldwide transportation and communication systems. Unstable nations may take advantage of nuclear and biological weapons proliferation to push their agendas through intimidation and possible attacks. Our best defense is foreknowledge of the enemy including the state of their tactics, tools and technological expertise. Avoiding surprise in an era of global technology advances depends on the quality and timeliness of our information. DTIC will increase access to international information resources by: –Establishing information sharing agreements and partnerships with libraries and information centers in the U.S. government and allied countries –Providing secure collaboration sites for international communities of interest –Negotiating organizational access agreements with commercial and other scientific, technical and international information providers –Working with the DoD Global Technology Development Database organizations to provide assistance in document organization and dissemination for foreign technology reportsInternational CoverageExpand DTIC’s International Coverage_d77bfe08-f948-4d17-9a43-947cf7c902444.2For its existing collections, DTIC will focus acquisition efforts on the discovery and processing of additional DoD documents of interest to international affairs and technology assessment analysts. We will also investigate the possibility of developing a collection of DoD technical, tactical and related international information.Corporate CultureFoster a corporate culture of continuous improvement and structured change management_1fca364b-b7d7-4a4e-9f42-d9365fb176975ResilienceEncourage a Resilient Organization_6749fc6d-a8d5-4009-94f7-a71a148ee68d5.1Just as the military must be more resilient to respond to its new global mission, DTIC must become a more resilient organization to meet the rapidly and continuously changing information needs of our customers. We will accomplish this by: –Creating cross-directorate, ad hoc working teams that are acknowledged for their innovation, continuous improvement, problem solving, and accomplishments –Providing training opportunities to develop skills in leading change management teams and working in a virtual organization –Building a more flexible, open information infrastructure to support experimentation and rapid prototypingProcesses, Products, and ServicesReexamine Current Processes, Products and Services_e180b358-93ef-4cb1-9d0c-312b75e6df165.2DTIC’s commitment to providing the innovative processes and tools needed to ensure America’s information superiority requires continuous review, revision and redesign of our operations, products and services. To encourage and accomplish this, we will: –Expand the use of Lean Six Sigma reviews for our current processes –Create Product and Service review teams to assess the continuing demand and effectiveness of our products and provide recommendations on continuation and suggestions for content, format, timeliness and presentation improvements –Investigate and prototype innovative information technologies for application at DTIC –Foster increased contacts with our current and potential user communities through conference and professional meeting attendanceResource ManagementPromote efficient resource management_c1ce86d7-ec34-495f-9857-cb016366fb9d6ROIDemonstrate a Return on Investment_f65c5c3d-c9b0-4f5e-91b2-5fcb9040e96e6.1Government organizations, like successful businesses, must manage their resources to show a return on investment. Within DTIC, taxpayer dollars must be accounted for and invested wisely. To ensure DTIC makes the best possible use of its resources, we will fully implement Performance Based Budgeting to achieve specific objectives based on program goals and measured results. Actions DTIC will take include: –Completing our implementation of Activity Based Costing to accurately allocate costs to current products and services and improve cost estimates for new initiatives –Using “best practices” for professional project planning and management –Improving processes for tracking reimbursable costs –Refining and developing new performanceWorkforceAttract, develop and retain the best talent available_db944660-d459-444c-9dd8-803c70d1b4aa7Personnel Planning, Development & PerformancePersonnel Planning, Development & Performance_01b9509c-548d-4d59-9e21-301598e7c0bb7.1A well-trained, high-performing, and dedicated workforce is DTIC’s greatest asset. Like most Federal agencies, DTIC will see greater staff turnover in the next 10 years as more employees reach retirement age. DTIC must act now to ensure that policies and programs are in place to: –Identify the essential skills required to support the goals of DTIC’s Strategic Plan and prepare mentoring and developmental assignments to grow those skills –Expand education and training opportunities to prepare employees for new responsibilities –Attract talented new hires through recruitment and internship programs –Work closely with colleges and universities that have educational programs that meet our specialized needs –Investigate opportunities for part time and other flexible work arrangements to retain employees who are nearing retirement –Implement the National Security Personnel System when scheduledWork EnvironmentEnsure a fair, equal and safe work environment_5fc7414e-dca5-48a7-9f63-ca041e9e99798Equal Employment, Health, Safety, and SecurityContinue to promote and monitor compliance with equal employment legislation, workplace health and safety regulations, and workforce security policy_31499dd6-f252-4232-895a-2b259e271e148.1DTIC strives to be the employer of choice within the Department of Defense. We incorporate current initiatives into our business practices that enhance the work environment for applicants and employees.2006-10-012012-09-302010-02-08http://www.dtic.mil/dtic/pdf/aboutus/strategic_plan2007.pdfArthurColman (www.drybridge.com)colman@drybridge.com