Federal Trade Commission Strategic Plan For Fiscal Years 2022-2026The FTC works to promote fair and open markets and protect the entire American public from unfair or deceptive business practices. While primarily a law enforcement agency, the FTC uses a variety of other tools to fulfill its mission, including rulemaking, research, studies on marketplace trends and legal developments, public outreach and engagement, and consumer and business education.The FTC is an independent agency that reports to the President and to Congress on its actions on behalf of the American public. These actions include: ^^ • Pursuing vigorous and effective law enforcement; ^ • Advancing consumers’ interests by sharing expertise with Congress, state legislatures, and U.S. and international agencies; ^ • Developing policy and research tools through hearings, workshops, and conferences; ^ • Creating practical, plain language educational programs and materials for broad, diverse communities of consumers and businesses in a global marketplace with constantly changing technologies; ^ • Disseminating information about the Commission’s activities to the public to foster understanding, accountability, public participation, and transparency.Federal Trade CommissionFTC_c86ff34b-c8f9-4e38-b66a-d31eec3022feScope of Responsibilities ~ The FTC is an independent law enforcement agency with consumer protection and competition jurisdiction in broad sectors of the economy. The agency administers a wide variety of laws, such as the Federal Trade Commission Act (FTC Act), Fair Credit Reporting Act, and the Clayton Act. The Commission has enforcement or administrative responsibilities under more than 70 laws. The FTC also enforces many rules issued pursuant to the Federal Trade Commission Act or other laws, including the Business Opportunity Rule and the Telemarketing Sales Rule.Lina M. KhanFTC ChairFTC BureausThe FTC’s mission is carried out by the Bureau of Consumer Protection (BCP), the Bureau of Competition (BC), and the Bureau of Economics (BE).Bureau of Consumer Protection (BCP)Bureau of Competition (BC)Bureau of Economics (BE)FTC OfficesTheir work is supported by the Office of the General Counsel, the Office of International Affairs, the Office of Policy Planning, the Office of the Secretary, the Office of the Executive Director, the Office of Congressional Relations, the Office of Public Affairs, the Office of Administrative Law Judges, the Office of Equal Employment Opportunity and Workplace Inclusion, the Office of the Inspector General, the Office of the Chief Privacy Officer, and eight regional offices across the country.Office of the General CounselOffice of International AffairsOffice of Policy PlanningOffice of the SecretaryOffice of the Executive DirectorOffice of Congressional RelationsOffice of Public AffairsOffice of Administrative Law JudgesOffice of Equal Employment Opportunity and Workplace InclusionOffice of the Inspector GeneralOffice of the Chief Privacy OfficerA vibrant economy fueled by fair competition and an empowered, informed public._9861bf64-9873-11ed-b24f-02041b83ea00Protecting the public from deceptive or unfair business practices and from unfair methods of competition through law enforcement, advocacy, research, and education. _9861c1e4-9873-11ed-b24f-02041b83ea00Unfairness & DeceptionProtect the public from unfair or deceptive acts or practices in the marketplace._9861c400-9873-11ed-b24f-02041b83ea001The FTC uses an interdisciplinary approach to protect the public from unfair and deceptive practices in the marketplace. The FTC conducts investigations, sues companies and people that violate the law, develops rules to protect the public, and educates consumers and businesses about their rights and responsibilities. The agency also collects reports about a host of consumer issues, including fraud, identity theft, financial matters, and Do Not Call violations. The FTC makes these reports available to law enforcement agencies worldwide. ^^ Because the FTC has jurisdiction over a wide range of consumer protection issues in order to carry out its broad mission, it must make effective use of limited resources by targeting its law enforcement and education efforts to achieve maximum impact and by working closely with federal, state, international, and private sector partners in joint initiatives. In addition, the agency engages in dialogue with a variety of stakeholders to understand emerging issues. The FTC also conducts research on a variety of consumer protection topics. ^^ The FTC focuses on investigating and litigating conduct that causes or is likely to cause substantial injury to the public. This includes not only monetary injury, but also, for example, unwarranted health, safety, and privacy risks. ^^ Through its Every Community Initiative, the FTC supports consumers in historically underserved communities, which may be disproportionately affected by fraud and other consumer issues. These efforts include developing specific resources, conducting outreach and events, initiating law enforcement actions, and conducting research to better identify and understand the equity issues. ^^ Four objectives guide work in this area:InvestigationsIdentify, investigate, take actions against, and deter unfair or deceptive acts or practices that harm the public. _9861c658-9873-11ed-b24f-02041b83ea001.1Consumer Reporting SourcesThe agency continues to collect consumer report information directly through the following sources:ReportFraud.ftc.govfor reporting fraud, scams, and bad business practices, or through a toll-free helpline (1-877-FTC- HELP)IdentityTheft.govfor reporting identity theft, or through an identity theft hotline (1-877-ID-THEFT)Donotcall.govfor reporting unwanted calls, or through the National Do Not Call Registry helpline (1-888-382-1222)Other SourcesIn addition, the FTC continues to gather consumer report information from other sources, including state, federal, and international law enforcement agencies, Better Business Bureaus, postal mail, and private entities.Consumer Sentinel NetworkThe Consumer Sentinel Network (CSN) is the FTC’s secure website that provides more than 2,800 law enforcement users worldwide with access to more than 50 million consumer fraud, identity theft, financial, and Do Not Call Registry reports collected during the past five years. On a quarterly basis, the FTC includes information on the top consumer reports received on its data analysis site at ftc.gov/exploredata. Data about the FTC’s refund program is also available at ftc.gov/ exploredata, including state-by-state and caseby-case breakdowns of the amount refunded to consumers. ConsumersThe FTC recognizes that consumers cannot always identify whether unfair or deceptive practices have occurred. For example, consumers cannot evaluate for themselves the truthfulness of an environmental marketing claim, such as “made with recycled content.” The agency, therefore, identifies targets by augmenting its complaint databases with other enforcement leads, such as ad monitoring, Internet “surfs” (monitoring the Internet for potentially false or deceptive advertising for a targeted product or service), evaluation of mobile practices, and direct referrals from government and private sector partners.The FTC protects the public by enforcing Section 5 of the FTC Act, which prohibits unfair or deceptive acts or practices in or affecting commerce, and by enforcing a number of statutes and rules proscribing specific unlawful practices. The FTC’s Bureau of Consumer Protection, with the support of the Bureau of Economics, investigates cases and initiates civil enforcement actions, primarily by filing actions in federal court, when there is reason to believe that entities have violated these laws and rules. The FTC’s enforcement actions seek injunctions and other relief. The FTC also brings enforcement actions via administrative proceedings. ^^ To fulfill its goal of protecting the public, the FTC must identify consumer protection issues and trends in the fast-changing, increasingly global marketplace. The agency strives to understand the issues affecting the public, including any newly emerging methods of fraud, so that it can target its enforcement, education, and advocacy on those areas where the public suffers the most harm. The FTC leverages its resources by sharing information with and encouraging other law enforcement authorities to assist it in its efforts, by acting either independently or jointly. ^^ To help ensure that its enforcement, education, and advocacy efforts are welltargeted, the Bureau of Consumer Protection works with the Bureau of Economics in evaluating economic harm to consumers as cases and programs are developed.1.1.1Money ReturnedDollars_0f53db56-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_1Amount of money returned to the public or forwarded to the U.S. Treasury resulting from FTC enforcement actions.StatusUnspecified[To be determined]TBD01.1.2Consumer SavingsDollars_0f53e330-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_2Total consumer savings compared to the amount of FTC resources allocated to consumer protection law enforcement.StatusUnspecified[To be determined]TBD01.1.3Follow-Up MattersPercentage_0f53e7ae-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_3Percentage of matters following up on Commission market-wide policy initiatives, e.g., Notices of Penalty Offenses, Policy Statement on Negative Option Marketing, workshops, and reports.StatusUnspecified[To be determined]TBD01.1.4Significant EffectsPercentage_0f53f19a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_4Percentage of matters seeking significant remedial, precedential, or deterrent effects across the marketplace.StatusUnspecified[To be determined]TBD01.1.5Case CollaborationsPercentage_0f53f64a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_5Percentage of cases involving collaboration across organizational units, e.g., regional offices and divisions, BC and BCP, Bureaus and OPP.StatusUnspecified[To be determined]TBD01.1.6Law Enforcement ActionsPercentage_0f53fb2c-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_6Percentage of the FTC’s consumer protection law enforcement actions that targeted the subject of consumer reports in the FTC’s Consumer Sentinel Network.StatusUnspecified[To be determined]TBD01.1.7Call CenterRating_0f5401ee-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_7User satisfaction with the FTC’s Consumer Response Center call center.SatisfactionUnspecified[To be determined]TBD01.1.8WebsiteRating_0f54055e-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_8User satisfaction with the FTC’s Consumer Response Center website.User SatisfactionUnspecified[To be determined]TBD0ViolationsIdentify consumer protection violations._9861c856-9873-11ed-b24f-02041b83ea00Strategy 1.1.1Identify deceptive and unfair business practices that cause harm to the public, including practices that target or impact specific segments of the population, by monitoring practices in the marketplace and evaluating information from numerous sources, including reports submitted to the Consumer Sentinel Network (CSN) database by consumers and others. The FTC and its law enforcement partners mine the CSN database to identify trends and targets, as well as to develop cases against existing targets. _0f5407de-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_9[To be determined]EnforcementEnforce consumer protection laws._9861c9d2-9873-11ed-b24f-02041b83ea00Strategy 1.1.2Enforce the law to protect all segments of the population from fraud, deception, and unfair business practices by safeguarding consumer privacy, monitoring national advertising and new technologies, and suing entities that violate federal court and administrative orders obtained by the FTC. Negotiate consent orders and pursue litigated orders that have significant remedial, precedential, and deterrent effects._0f540a7c-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_10[To be determined]LitigationImprove litigation skills._9861cc3e-9873-11ed-b24f-02041b83ea00Strategy 1.1.3Improve negotiation and litigation skills and refine investigative and decisional tools through continuous learning. _0f540ca2-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_11[To be determined]Knowledge, Guidance & ToolsConnect with individuals, communities, and businesses to provide practical knowledge, guidance, and tools, and to learn about key challenges and opportunities for future FTC engagement._9861ce46-9873-11ed-b24f-02041b83ea001.2IndividualsCommunitiesBusinessesConsumer and business education serves as an important and vital resource in fighting against deception and unfair practices. Well-informed consumers are better able to recognize, avoid, and report fraud, and wellinformed business owners know where the FTC draws the line. ^^ Most FTC law enforcement initiatives include a consumer and/or business education component aimed at preventing consumer injury and unlawful business practices and mitigating financial losses. The agency also conducts consumer and business education campaigns to raise awareness of new or emerging marketplace issues that have the potential to cause harm. ^^ The FTC has a unique mandate to undertake certain forms of research based on Section 6 of the FTC Act. Under this authority, the FTC gathers, analyzes, and makes public certain information that serves the public interest. The FTC also convenes conferences and workshops through which experts and other experienced and knowledgeable parties identify emerging consumer protection issues and discuss ways to address those issues. ^^ The FTC recognizes that stakeholders outside the government have also been tasked with addressing certain consumer protection issues. The agency, therefore, carefully monitors self-regulatory efforts and partners with the private sector to disseminate consumer education content developed by the agency.1.2.1Education WebsitesCustom Satisfaction Rating_0f540e78-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_12Rate of customer satisfaction with FTC consumer education websites.StatusUnspecified[To be determined]TBD01.2.2FTC.gov WebsiteCustomer Satisfaction Rating_0f54106c-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_13Rate of customer satisfaction with the ftc.gov website.StatusUnspecified[To be determined]TBD01.2.3Outreach EventsNumber_0f541242-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_14Number of outreach events.StatusUnspecified[To be determined]TBD01.2.4Page ViewsNumber_0f541418-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_15Number of unique page views for consumer and business education digital articles and blog posts.StatusUnspecified[To be determined]TBD0MaterialsImprove efficacy of public-facing materials._9861cfb8-9873-11ed-b24f-02041b83ea00Strategy 1.2.1Adopt and employ usability testing, user research, and other humancentered strategies to ensure that FTC staff understands user needs and can help appropriately._0f5416d4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_16[To be determined]Consumer InsightsUse consumer insights to share critical information with internal FTC members including leadership, case, and legal teams._9861d210-9873-11ed-b24f-02041b83ea00Strategy 1.2.2ConsumersFTC MembersFTC TeamsThrough engaging with consumers and communities and employing different consumer feedback mechanisms, including soliciting public comments at open Commission meetings, analyze and aggregate critical findings to disseminate information learned directly from consumers to FTC employees._0f5418be-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_17[To be determined]Communities & OrganizationsEngage with local community and grassroots organizations. _9861d40e-9873-11ed-b24f-02041b83ea00Strategy 1.2.3Local Community OrganizationsGrassroots OrganizationsBuild a strategy to engage with and make connections with consumers. Maintain strong relationships with community-based organizations and advocacy organizations nationwide, while continuously seeking new ways to build relationships with trusted community leaders (e.g., church leaders, teachers, community organizers, non-profit leaders, etc.). Follow up with all organizations to understand what materials were helpful or not and why and build relationships to maximize the agency’s public consumer outreach._0f541c10-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_18[To be determined]Education & EngagementImprove education and engagement efforts._9861d5bc-9873-11ed-b24f-02041b83ea00Strategy 1.2.4ConsumersSmall BusinessesFocus consumer and business education efforts on areas where deception, unfair practices, and information gaps cause the greatest injury. Determine this by understanding with qualitative and quantitative approaches what harms are most impacting consumers. Target groups with messages about marketplace issues that impact their health, safety, and economic well-being in channels, formats, and methods people are most engaged in depending on the topic._0f541eea-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_19[To be determined]ID TheftHelp victims of identity theft._9861d846-9873-11ed-b24f-02041b83ea00Strategy 1.2.5VictimsEducate the public about identity theft and provide user-friendly, actionable information to those who have become victims of identity theft._0f542246-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_20[To be determined]Reporting, Resources & FeedbackPromote reporting, online resources, and avenues to better engage directly with the public and gather public feedback._9861da80-9873-11ed-b24f-02041b83ea00Strategy 1.2.6The PublicPublicize the FTC’s “Report Fraud” and identity theft websites and toll-free numbers in an ongoing effort to increase public awareness and inform the public of ways to contact the FTC to obtain information or file a fraud report._0f5424d0-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_21[To be determined]Education & EngagementEngage with and educate small businesses._9861de90-9873-11ed-b24f-02041b83ea00Strategy 1.2.7Small BusinessesUnderstand and listen to small business needs by employing user feedback and engagement opportunities. Provide small businesses with practical, user-friendly educational resources to help them understand the law so they can comply with it and identify when they are victims of unlawful conduct._0f5427be-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_22[To be determined]OutreachReach out to workers._9861e174-9873-11ed-b24f-02041b83ea00Strategy 1.2.8WorkersUnderserved CommunitiesProvide workers and those looking for work, including those in historically underserved communities, with practical, user-friendly educational resources and information to help them identify and report consumer protection violations in the marketplace._0f542a98-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_23[To be determined]IssuesStudy emerging consumer protection issues._9861e3ae-9873-11ed-b24f-02041b83ea00Strategy 1.2.9Identify emerging consumer protection issues relating to the marketplace and technological developments, hold workshops or conferences to examine and solve/ improve those issues, and, whenever possible, publish findings or create ways to link the learnings to action to help prevent consumer harm._0f542da4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_24[To be determined]MediaWork with the media._9861e55c-9873-11ed-b24f-02041b83ea00Strategy 1.2.10MediaEngage the media as part of a strategic communications program to disseminate usable, helpful, clear, and compelling content to the public at large with the goal of ensuring consumers understand what companies did wrong and what the FTC is doing to stop them. Identify and make maximum use of upcoming media opportunities to increase public outreach, awareness, and engagement. Maintain strong relationships with Washington-based, regional and trade reporters, while continuously seeking new outlets and reporters to maximize the agency’s media outreach. Ensure that regional and local outlets and reporters are aware of developments that impact their audiences and communities. Send all FTC press releases and other information to targeted lists of reporters, follow up individually with key reporters as needed and work to make staff available for interviews with print, digital, and broadcast outlets as well as nontraditional outlets such as podcasters and bloggers._0f5430f6-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_25[To be determined]Communication ChannelsUse different communication channels that consumers frequent including trusted leader distribution, digital communications, social media or physical forms of information dissemination._9861e944-9873-11ed-b24f-02041b83ea00Strategy 1.2.11Continuously assess where users most digest information from trusted sources to determine their messaging reach and effectiveness, and then add them to the OPA communications toolbox if appropriate. For example, make use of a diverse set of social media platforms to drive web traffic to content on FTC websites where relevant, and to grow awareness of the agency’s consumer and business education resources. Use these platforms to reach members of the media and those marginalized members of the public who may not receive FTC press releases, blog posts, and other information through traditional sources such as email. Continuously monitor the user experience and performance of FTC information distribution and success including FTC.gov and make improvements to enable visitors to complete their tasks._0f5434c0-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_26[To be determined]CollaborationCollaborate with domestic and international partners to enhance consumer protection._9861ec32-9873-11ed-b24f-02041b83ea001.3PartnersGeographic location and other demographics may affect the types of deceptive and unfair conduct that consumers encounter. It is, therefore, important for governmental and non-governmental organizations to share information and resources to enhance consumer protection. The FTC works with partners in the United States and internationally to address consumer protection challenges, including new and emerging ones. ^^ The FTC promotes consumer protection domestically by partnering with federal and state law enforcement in lawsuits that challenge and stop unlawful practices and seek redress for victims. It also promotes consumer protection through advocacy by filing comments with federal, state, and local government bodies and amicus briefs with the courts. ^^ Because telemarketing and internet fraud, privacy violations, and data security breaches are increasingly cross-border in scope, the FTC routinely cooperates and collaborates with its foreign counterparts to implement broadbased international programs that combine cross-border law enforcement, policy, and technical assistance work.1.3.1Domestic Investigations/CasesNumber_0f5437b8-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_27Number of investigations or cases in which the FTC and other U.S. federal, state, and local government agencies shared evidence or information that contributed to FTC law enforcement actions or enhanced consumer protection.StatusUnspecified[To be determined]TBD01.3.2Foreign Investigations/CasesNumber_0f543af6-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_28Number of investigations or cases in which the FTC obtained foreign-based evidence or information or engaged in other mutual assistance that contributed to FTC law enforcement actions, or in which the FTC cooperated with foreign agencies and/or multilateral organizations on enforcement matters. StatusUnspecified[To be determined]TBD0Law EnforcementCollaborate on law enforcement at home and abroad._9861ee08-9873-11ed-b24f-02041b83ea00Strategy 1.3.1Law Enforcement AgenciesBuild strong bilateral relations with foreign and domestic counterparts, share information, engage in investigative assistance, and otherwise develop and strengthen enforcement cooperation on investigations, cases, and enforcement-related projects. Cooperate and collaborate with our foreign counterparts on cross-border law enforcement initiatives and policy development consistent with U.S. and global best practices._0f543ec0-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_29[To be determined]Technical AssistanceProvide international technical assistance._9861f0ec-9873-11ed-b24f-02041b83ea00Strategy 1.3.2CountriesConsumer Protection RegimesProvide technical assistance to countries that are establishing consumer protection regimes. Provide selected foreign officials with an opportunity to work alongside FTC attorneys, economists, and investigators to enhance their capacity to develop and implement sound consumer protection policy and enforcement._0f54429e-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_30[To be determined]EquitySupport equity for historically underserved communities through the FTC’s consumer protection mission._9861f344-9873-11ed-b24f-02041b83ea001.4Underserved CommunitiesThe FTC is committed to protecting the public, including meaningfully addressing barriers that historically underserved communities face in participating in and benefiting from a fair and thriving marketplace. Research shows that certain practices may harm some consumers more than others, and companies employing emerging technologies may engage in deceptive or unfair practices that are especially harmful to historically underserved communities. ^^ The FTC’s Every Community Initiative uses research and collaboration to ensure that the FTC is responsive to the needs of historically underserved communities. Historically underserved communities include Black Americans, Latinos, Indigenous/Native American peoples, Asian American/Pacific Islanders or other persons of color, members of religious minorities, lesbian, gay, bisexual, transgender, and/or queer persons, persons with disabilities, persons who live in rural areas, and persons adversely affected by persistent poverty or inequality. The Every Community Initiative also works to address consumer protection issues facing older adults as well as servicemembers, veterans, and their families, including during the transition to civilian life. ^^ Performance Metrics ^^ • 1.4.1 Percentage of actions taken to stop unfair or deceptive practices that we have identified as 1) targeting historically underserved communities; 2) disproportionately impacting historically underserved communities; 3) involving schemes or practices that research has shown to disproportionately impact historically underserved communities; or 4) involving conduct in languages other than English, including Native American languages. ^ • 1.4.2 Percentage of redress payments made to people who live in communities that have a high proportion of members of historically underserved communities. ^ • 1.4.3 Number of outreach events targeting diverse audiences._0f544672-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_31[To be determined]CompetitionProtect the public from unfair methods of competition in the marketplace and promote fair competition._9861f51a-9873-11ed-b24f-02041b83ea002The FTC’s efforts to prevent and police unfair methods of competition focus on preventing anticompetitive mergers and business practices through enforcement. The FTC also engages in policy research and development, advocacy, and education to deter anticompetitive practices and encourage federal, state, and local governments to evaluate the effects of their policies on fair competition. The FTC advances these goals internationally by fostering enforcement and policy convergence and through case cooperation with counterpart foreign enforcement authorities. This work is critical to protect and strengthen free and open markets – the cornerstone of a vibrant economy.Mergers & Business PracticesIdentify, investigate, and take actions against anticompetitive mergers and business practices._9861f812-9873-11ed-b24f-02041b83ea002.1Anticompetitive mergers and business practices harm Americans through higher prices, lower wages, or reduced quality, choice, and innovation. Enforcement of antitrust laws provides substantial benefits to the public by helping to ensure that markets are open and competitive. ^^ The FTC’s Bureaus of Competition and Economics investigate proposed and consummated mergers, as well as business conduct that may be anticompetitive. The FTC takes enforcement action when it believes that mergers or conduct are unlawful, using its enforcement tools (including federal court and administrative litigation and consent orders) to prevent or remedy harm. In each case, the FTC strives to efficiently address the competitive concerns raised by a merger or business practice and works toward a solution that maintains competition in the marketplace without unduly burdening legitimate business activity. ^^ The Hart-Scott-Rodino (HSR) Premerger Notification Act is the FTC’s primary tool in identifying anticompetitive mergers. The FTC administers the HSR program for itself and the Antitrust Division of the Department of Justice (DOJ), which shares authority to challenge anticompetitive mergers. Premerger notification gives the agencies the opportunity to block or remedy proposed mergers before they are consummated. Both for mergers not subject to HSR notification requirements and for anticompetitive conduct matters, the FTC relies on other tools such as referrals, the trade press, consumer and competitor complaints, and other means to identify potential or ongoing harm to competition.2.1.1Antitrust Consumer SavingsDollars_0f544a78-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_32Total consumer savings and other measurable benefits generated by antitrust enforcement.StatusUnspecified[To be determined]TBD02.1.2Antitrust Consumer BenefitsCost/Benefit Ratio_0f544dac-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_33Total consumer savings and other measurable benefits generated by antitrust enforcement compared to resources spent.Status[To be determined]TBD02.1.3Collaboration CasesPercentage_0f545130-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_34Percentage of cases and investigations involving collaboration with BCP.StatusUnspecified[To be determined]TBD02.1.4Significant Antitrust MattersPercentage_0f54546e-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_35Percentage of antitrust matters seeking significant remedial, precedential, or deterrent effects across the marketplace.StatusUnspecified[To be determined]TBD02.1.5Full-Phase InvestigationsPercentage_0f5457d4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_36Percentage of full-phase investigations that (1) proceeded to litigation that ultimately halted or deterred lawbreaking or resulted in greater clarification of the law, or (2) ended when a merger was abandoned in anticipation of an FTC challenge.SatusUnspecified[To be determined]TBD0InvestigationInvestigate potentially anticompetitive mergers and business conduct._9861fa6a-9873-11ed-b24f-02041b83ea00Strategy 2.1.1Investigate potentially anticompetitive mergers and business conduct efficiently using rigorous, economically sound, and fact-based analyses that enhance enforcement outcomes for the benefit of consumers, workers, and honest businesses._0f545b62-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_37[To be determined]EnforcementEnforce the antitrust laws._9861fc5e-9873-11ed-b24f-02041b83ea00Strategy 2.1.2Enforce the law to protect all segments of the population from anticompetitive mergers and business practices, including by enforcing federal court and administrative orders obtained by the FTC._0f545eb4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_38[To be determined]ComplianceImprove compliance._9861ff60-9873-11ed-b24f-02041b83ea00Strategy 2.1.3Improve oversight to ensure compliance with Commission orders and with HSR reporting obligations. Increase the use of structural remedies in consent orders and seek increased use in litigated matters. Likewise, decrease the use of behavioral remedies in consent orders and seek them less often in litigated matters. Encourage parties to propose standalone, operating businesses as settlements. Increase use of provisions to improve worker mobility including restricting the use of non-compete provisions. Seek higher penalties for order violations and HSR violations. Increase use of prior approval provisions to prevent illegal transactions in the same markets as those already under order. Provide transparency in the decision-making process through comment periods, press releases, blog posts, updated policy guidance, and analyses to aid public comment. Strategy 2.1.4Improve litigation skills: Improve negotiation and litigation skills and refine investigative and decisional tools through continuous learning. Negotiate merger and nonmerger consent orders and pursue litigated orders that have significant remedial, precedential, and deterrent effects._0f54621a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_39[To be determined]Awareness & UnderstandingEngage in research, advocacy, and outreach to promote public awareness and understanding of fair competition and its benefits._986201e0-9873-11ed-b24f-02041b83ea002.2Through research, advocacy, and rulemaking, the FTC seeks both to understand the marketplace as it evolves over time and to provide guidance to the business community, policymakers, and the public. Whether through analyzing industry data, holding public hearings and workshops, or conducting economic studies, the FTC gathers information for its staff of economists, technologists, and other researchers to analyze. Our research work directly informs our law enforcement work and is often released to the public through staff reports and studies. ^^ As the economy continues to evolve the FTC must ensure we are fully grasping market realities, especially as the economy becomes increasingly digitized. The agency plans to be especially attentive to next-generation technologies, innovations, and nascent industries across sectors. By staying apprised of new developments, the agency can learn from new evidence and course correct as needed. An interdisciplinary team of researchers and analysts will best position the FTC to mitigate information asymmetries and narrow the gap between theory and practice. ^^ The FTC also promotes competition through advocacy and education. In its advocacy work, the FTC files comments with federal, state, and local government bodies and encourages them to consider the effect their proposed actions will have on competition. In another form of advocacy, the FTC files amicus briefs with federal courts to develop antitrust law in the public interest. The FTC also endeavors to educate consumers and businesses about competition law and policy. Rules and guidance inform businesses and their legal advisers about antitrust risks and can deter anticompetitive mergers and business practices and reduce businesses’ cost of compliance.2.2.1Reports & StudiesNumber_0f54665c-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_40Number of reports and studies issued on competition related topics.StatusUnspecified[To be determined]TBD02.2.2Expert Witness CasesNumber_0f546b2a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_41Number of cases for which BE economists prepared to testify as expert witnesses in FTC antitrust enforcement actions.StatusUnspecified[To be determined]TBD02.2.3Successful Advocacy MattersPercentage_0f546e4a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_42Percentage of competition advocacy matters filed with entities including federal and state legislatures, agencies, or courts that were successful.StatusUnspecified[To be determined]TBD0MarketplaceResearch new developments in the marketplace._986204c4-9873-11ed-b24f-02041b83ea00Strategy 2.2.1Improve the agency’s understanding of various practices and developments in the marketplace by conducting economic research on these issues and holding public hearings, conferences, and workshops that bring together interested parties that represent the diversity of the American public. Use the information gathered to inform the agency’s enforcement agenda. Improve the dissemination of material gathered through hearings, conferences, and workshops._0f547322-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_43[To be determined]RemediesResearch effectiveness of remedies._98620942-9873-11ed-b24f-02041b83ea00Strategy 2.2.2Conduct market research, including evaluating the effectiveness of merger and conduct remedies, to inform future enforcement efforts._0f54764c-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_44[To be determined]Small BusinessesEducate small businesses._98620bea-9873-11ed-b24f-02041b83ea00Strategy 2.2.3Small BusinessesProvide small businesses with practical, user-friendly educational resources to help them understand the law so they can comply with it and identify when they are victims of unlawful conduct._0f54796c-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_45[To be determined]WorkersFocus on workers._98620e06-9873-11ed-b24f-02041b83ea00Strategy 2.2.4Study and investigate the impact on worker wages and benefits from merger and nonmerger conduct, as well as non-compete and other potentially unfair contractual terms resulting from power asymmetries between workers and employers._0f547ce6-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_46[To be determined]MediaWork with the media._9862113a-9873-11ed-b24f-02041b83ea00Strategy 2.2.5MediaEngage the media to disseminate clear and compelling content to the public at large with the goal of ensuring consumers understand what companies did wrong and what the FTC is doing to stop them. Ensure that regional and local outlets and reporters are aware of developments that impact their audiences and communities._0f548010-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_47[To be determined]CollaborationCollaborate with domestic and international partners to check unfair methods of competition._98621496-9873-11ed-b24f-02041b83ea002.3Domestic PartnersInternational PartnersThe FTC continues to build cooperative relationships with domestic and foreign antitrust agencies to ensure close collaboration on cases and convergence toward sound competition policies. On the domestic front, the FTC seeks to collaborate with other agencies and the state attorneys general to obtain the best results and maximize the use of limited resources in the enforcement of the U.S. antitrust laws. ^^ Cooperation with foreign competition agencies of other jurisdictions is a key component of an effective FTC competition enforcement program. With over 130 antitrust enforcers worldwide, it is critical that agencies work together to ensure that the international competition law system functions coherently and effectively. To accomplish this, the FTC builds strong bilateral relations with foreign counterparts, including new and emerging agencies, and takes a lead role in multilateral fora to promote case enforcement cooperation and convergence toward best practice. The FTC also works with relevant U.S. government agencies to develop and promote sound competition policies. This work helps protect U.S. interests by encouraging policies that are applied to transactions and conduct affecting the global marketplace that are consistent with U.S. and worldwide best practices.2.3.1Foreign Contact CasesPercentage_0f548344-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_48Percentage of FTC cases involving at least one substantive contact with a foreign antitrust authority in which the agencies followed consistent analytical approaches and reached compatible outcomes.Status[To be determined]TBD0DomesticCollaborate domestically._986216bc-9873-11ed-b24f-02041b83ea00Strategy 2.3.1U.S. Government AgenciesNon-Federal Domestic Government EntitiesWork more extensively within the U.S. government inter-agency process and with other domestic government entities to support the FTC’s efforts to promote market-based competition and policy convergence._0f5486c8-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_49[To be determined]InternationalCollaborate internationally._98621a18-9873-11ed-b24f-02041b83ea00Strategy 2.3.2International Government PartnersInternational Non-Government PartnersWork with international government and non-government partners to promote international cooperation and policy convergence toward sound and effective antitrust enforcement. Cooperation with foreign competition agencies on antitrust matters that are subject to concurrent review improves the effectiveness of investigations and promotes consistent outcomes. The FTC’s promotion of policy convergence encourages the development of international best practice standards and their application to transactions and conduct affecting the global marketplace._0f548a1a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_50[To be determined]Technical AssistanceProvide international technical assistance._98621cc0-9873-11ed-b24f-02041b83ea00Strategy 2.3.3Provide technical assistance to countries that are establishing competition regimes. Provide selected foreign officials with an opportunity to work alongside FTC attorneys, economists, and investigators to enhance their capacity to develop and implement sound competition policy and enforcement._0f548e2a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_51[To be determined]Underserved CommunitiesSupport equity for historically underserved communities through the FTC’s competition mission._98621efa-9873-11ed-b24f-02041b83ea002.4Underserved CommunitiesThe FTC strives to ensure that all members of the public benefit from competition in the marketplace, including members of historically underserved communities that are already at a disadvantage in the American economy. These communities, often low-income, rural, veterans, and/or communities of color, may be more susceptible to the harms caused by anticompetitive conduct and mergers. Some conduct may even seek to deliberately exploit or prey upon the disadvantages inherent to these communities. ^^ The FTC enforces the antitrust laws after analyzing the harms and potential remedies based on the information available. Continuing efforts to improve the agency’s information requests and case evaluation process will ensure harms to less visible groups are not going unnoticed and will enable the Commission to ensure it is focusing its resources on cases that promote a fair and equitable marketplace for all. ^^ Performance Metrics ~ This is a new area of interest for the agency, and while we will be measuring the effect of our law enforcement on historically underserved communities, at this time we are not planning to set annual targets for these metrics.2.4.1Harm to Underserved CommunitiesDollars_0f549294-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_52Dollar value of harm from potentially anticompetitive conduct and transactions having an adverse economic impact on consumers, workers, and small businesses in historically underserved communities.StatusUnspecified[To be determined]TBD02.4.2Underserved Populations ImpactedPercentage_0f549604-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_53Percentage of populations impacted by actions taken to maintain competition who belong to historically underserved communities.StatusUnspecified[To be determined]TBD02.4.3Underserved Community ActionsPercentage_0f549a0a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_54Percentage of actions taken to maintain competition where the merger or conduct was identified as adversely impacting historically underserved communities.StatusUnspecified[To be determined]TBD0InformationImprove information gathering that precedes the case selection and evaluation process._9862226a-9873-11ed-b24f-02041b83ea00Strategy 2.4.1Underserved CommunitiesDevelop and refine information requests in merger and anticompetitive conducts cases to solicit information about the impact of transactions and conduct on historically underserved communities. This may include identifying communities within specific geographic areas that are affected and ensuring that merger analysis includes effects on workers and restrictive covenants._0f549dd4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_55[To be determined]ResearchStudy the economic impact of anticompetitive conduct and transactions on consumers, workers, and small businesses in historically underserved communities._98622544-9873-11ed-b24f-02041b83ea00Strategy 2.4.2Underserved CommunitiesConsumersWorkersSmall BusinessesFurther research: Conduct research to study the economic impact of anticompetitive conduct and transactions on consumers, workers, and small businesses in historically underserved communities._0f54a144-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_56[To be determined]Effectiveness & PerformanceAdvance the FTC’s effectiveness and performance._986227a6-9873-11ed-b24f-02041b83ea003The FTC believes that advancing organizational effectiveness and performance at all levels creates a strong foundation for overall mission success. The agency’s work in Strategic Goal 3 highlights ongoing efforts to improve the management of agency staffing, finances, information, and physical assets, in order to create a more efficient and more agile agency.Resources, Space & AdminstrationOptimize resource management, space, and administrative programs._98622be8-9873-11ed-b24f-02041b83ea003.1The creation, modernization, and maintenance of physical and financial resources and infrastructure not only provides for a safe, secure, and efficient workplace but also helps the agency achieve its mission and respond to and anticipate future needs. These efforts span several offices and functions. ^^ The safety and security of the workforce is of paramount importance, and the FTC must ensure that mission essential work can be completed in normal and adverse conditions. The work in this area covers emergency preparedness, space and administrative operations and climate action planning and mitigation that will limit the agency’s climate impact wherever possible. ^^ The FTC believes in the importance of accountability and transparency, as shown through resource stewardship and financial oversight. The work in this area covers a wide range of administrative and operational activities, such as formulating and executing the agency budget, managing procurements, internal controls, accounting operations, and audit resolution, and ensuring compliance with financial management laws and regulations.3.1.1Audit Opinion_0f54a4c8-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_57Audit opinion from the agency’s independent financial statement auditors.Status[To be determined]TBD3.1.2Contract ActionsPercentage_0f54a9a0-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_58Percentage of contract actions awarded within FTC’s established procurement action lead time.StatusUnspecified[To be determined]TBD03.1.3Contract SpendingPercentage_0f54ad88-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_59Percentage of contract dollars awarded to small disadvantaged businesses.StatusUnspecified[To be determined]TBD03.1.4Training/Information OfferingsNumber_0f54b166-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_60Number of training and information offerings to staff on climate literacy and resilience topics. StatusUnspecified[To be determined]TBD0ReadinessIncrease emergency and climate readiness._98622f80-9873-11ed-b24f-02041b83ea00Strategy 3.1.1Enhance emergency and climate readiness and resilience, including the ability to anticipate, prepare for, and adapt to changing conditions and withstand, respond to, and recover rapidly from climate related disruptions, by updating our facility emergency plans and reviewing our Continuity of Operations plan annually. Update all emergency plans to reflect climate impacts of the particular geographic location over the next four years._0f54b684-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_61[To be determined]Climate LiteracyImprove agency climate literacy._986231d8-9873-11ed-b24f-02041b83ea00Strategy 3.1.2Develop an internal communications plan focused on 1) enhancing FTC employees’ understanding of how climate change impacts the FTC, and 2) promoting educational resources and opportunities for those employees where an understanding of climate resilience or climate change is integral to their work, particularly those responsible for managing the FTC’s infrastructure._0f54bb34-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_62[To be determined]Financial DataImprove availability of agency financial data. _9862353e-9873-11ed-b24f-02041b83ea00Strategy 3.1.3Leverage Oracle Business Intelligence (OBI) reporting functions to create and deploy tools such as interactive dashboards, alerts and visual analytics to advance more informed and timely management decisions, especially those related to budget execution and the availability of funds. Format and align financial data with users’ needs to support sound decisions related to accomplishing the agency’s consumer protection and competition missions._0f54bfe4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_63[To be determined]Financial ManagementEnhance overall agency financial management._9862385e-9873-11ed-b24f-02041b83ea00Strategy 3.1.4Develop capabilities obtained through the integration of the FTC financial system and OBI. Maximize our ability to perform more targeted analytics that assess the effectiveness and efficiency of our financial management operations. Conduct a systematic review of all financial processes to ensure we are being both efficient and effective. Collaborate with the Department of the Treasury to implement G-invoicing, a long-term sustainable solution to improve the quality of the agency’s Intragovernmental Transactions._0f54c43a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_64[To be determined]ProcurementEnhance agency procurement._98623bba-9873-11ed-b24f-02041b83ea00Strategy 3.1.5Improve the effectiveness and efficiency of procurement-related work. Strive to maintain the proper level of staff and resources to complete procurements on time. Develop the necessary policies and procedures and adherence to those processes that ensure proper oversight and management of contracts. Provide additional training to agency Contracting Officers and Acquisition support staff on the agency’s contract writing system._0f54c854-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_65[To be determined]WorkforceCultivate a high-performing, diverse, inclusive, and engaged workforce._98623f52-9873-11ed-b24f-02041b83ea003.2The FTC’s workforce is its greatest asset. The FTC will focus on recruiting, developing, motivating, and retaining a high-performing, diverse, inclusive, and engaged workforce, the FTC advances organizational performance. Having a workforce that looks like and draws from the public it protects strengthens the FTC’s ability to meet its mission. ^^ Continuous learning is a foundation of our training efforts. FTC staff needs to be aware of new developments in the marketplace and be agile enough to adjust to changing developments. A focus on training, including cross-training staff on both consumer protection and competition issues, will ensure the FTC is ready to accomplish its dual mission. ^^ This objective also captures efforts to ensure that all workers are competing on a fair and level playing field and have the opportunity to achieve their utmost potential.3.2.1Employee EngagementScore_0f54cc50-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_66Annual score on the FEVS Employee Engagement Index.StatusUnspecified[To be determined]TBD03.2.2FEVS Global SatisfactionScore_0f54d0ec-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_67Annual score on the FEVS Global Satisfaction Index.StatusUnspecified[To be determined]TBD03.2.3Diversity & Inclusion IndexScore_0f54d51a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_68Annual score on the FTC Diversity and Inclusion Index.StatusUnspecified[To be determined]TBD03.2.4Disabled EmployeesPercentage_0f54da1a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_69Percentage of people with disabilities in the FTC workforce.StatusUnspecified[To be determined]TBD03.2.5Disabled EmployeesPercentage_0f54df92-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_70Percentage of people with targeted disabilities in the FTC workforce.StatusUnspecified[To be determined]TBD0RecruitmentImprove recruitment._98624240-9873-11ed-b24f-02041b83ea00Strategy 3.2.1Racial MinoritiesVeteransPersons with DisabilitiesLGBTQIA+ CommunityWomen AttorneysLaw StudentsExplore use of expanded workplace flexibilities to improve recruitment. Expand hiring at regional offices. Place a stronger emphasis on targeted recruitment efforts across the diversity spectrum to expand our applicant pools. Increase the FTC’s presence at job fairs and other events designed for specific job seekers (e.g., racial minorities, veterans, persons with disabilities, members of the LGBTQIA+ community, and women attorneys and law students, etc.)._0f54e3de-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_71[To be determined]SkillsetsExpand staff skillsets._986244ac-9873-11ed-b24f-02041b83ea00Strategy 3.2.2FTC StaffIn addition to attorneys and economists, the FTC seeks to hire technologists, data analysts, financial analysts, business analysts, psychologists, youth development experts, bilingual and multilingual staff, and experts from other outside disciplines. This will allow the agency to build on existing talent and position the FTC to analyze conduct, assess harms and remedies, and pursue market studies with an interdisciplinary approach._0f54e8de-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_72[To be determined]TrainingCross-train staff to develop a more flexible workforce. _98624876-9873-11ed-b24f-02041b83ea00Strategy 3.2.3Increase agency agility and flexibility by training staff in both of our mission areas (consumer protection and competition). Provide education and training opportunities that support our workforce’s varied demographic backgrounds, experiences, and perspectives at all levels and occupations._0f54eea6-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_73[To be determined]Performance & AccountabilitySupport performance management and accountability._98624b82-9873-11ed-b24f-02041b83ea00Strategy 3.2.4Support an agencywide performance culture that focuses on individual and organizational accountability while meeting established agency goals. Reinforce the FTC’s programmatic priorities and objectives using a robust system governing performance management. Provide opportunities for employee recognition that reinforce FTC values and culture while improving engagement and productivity._0f54f40a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_74[To be determined]Learship DevelopmentDevelop leaders._98624d9e-9873-11ed-b24f-02041b83ea00Strategy 3.2.5Recruit and develop strategic and forward-thinking leaders who are agile, motivated, and knowledgeable and who can position the FTC for success. Strengthen leadership in a way that embraces an agency-wide approach to supporting a diverse, inclusive, and equitable workforce. Support leaders and future leaders who provide effective direction, inspiration, and guidance in nurturing the strengths and talents of the workforce through building teams committed to achieving FTC goals._0f54f860-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_75[To be determined]Information ManagementOptimize information management._986251cc-9873-11ed-b24f-02041b83ea003.3Successful accomplishment of the FTC mission is increasingly dependent on IT systems and services. FTC staff relies on the agency’s IT systems to manage the high volume of information gathered as part of the agency’s mission, and to comply with mandates concerning the preservation and handling of agency records. The FTC must invest in IT services that will improve the user experience, allowing the agency to manage increasing data volumes effectively while meeting regulatory obligations. ^^ The FTC’s Information Resource Management (IRM) Strategic Plan establishes a multi-year plan for modernizing FTC’s IT capabilities, eliminating outdated systems and using cloudbased solutions when practical. By properly assessing the future IT landscape, FTC can take advantage of emerging IT services while ensuring a clear focus on mission objectives. ^^ The FTC is also committed to effective and efficient management of information resources and continues its transition to managing information electronically to enable staff to perform their work more efficiently, facilitate public access, and protect sensitive information from inappropriate access. ^^ The FTC must continue to address the challenges of a constantly evolving cyber security landscape. Information and information systems must be protected from unauthorized access, use, disclosure, disruption, modification, or destruction in order to ensure data integrity, confidentiality, and availability in the face of increasing cyber threats.3.3.1Hosted SystemsPercentage_0f54fd56-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_76Percentage of FTC IT systems hosted outside of the FTC’s data center.StatusUnspecified[To be determined]TBD03.3.2IT Systems_0f550292-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_77Availability of information technology systems.StatusAvailable[To be determined]TBD3.3.3Cybersecurity IndexScore_0f5507ce-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_78Annual score on the FTC Cybersecurity Index.StatusUnspecified[To be determined]TBD03.3.4E-Mail Records Milestones_0f550daa-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_79Meet project milestones for developing an agency email records schedule and associated email capture and management process.StatusMet[To be determined]TBD3.3.5CUI Project Milestones_0f55121e-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_80Meet project milestones for developing and implementing an agency wide approach for managing Controlled Unclassified Information (CUI)StatusMet[To be determined]TBDTechnologyModernize technology._986254e2-9873-11ed-b24f-02041b83ea00Strategy 3.3.1Transform and modernize information technology resources, using innovative approaches and best practices, to increase functionality, improve performance, and achieve mission success. Support transformation and modernization that includes architecting applications and services on cloud-based technology platforms, upgrading and replacing end of support infrastructure and endpoints, and increasing the use of automation in business processes and IT management._0f5516c4-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_81[To be determined]DataProtect FTC data._986256fe-9873-11ed-b24f-02041b83ea00Strategy 3.3.2Secure and protect information and technology resources from attack and loss of data, accessibility, or integrity, whether from external malicious actors or insider threats. Ensure data and information of all kinds are secure through use of secure authentication practices, implementation of a zero-trust security architecture, and monitoring of systems, services, and user behavior._0f551bce-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_82[To be determined]RecordsBring FTC in compliance with federal records requirements._98625a0a-9873-11ed-b24f-02041b83ea00Strategy 3.3.3Comply with federal records requirements by developing an agency email records schedule and an associated email capture and management process, which will allow identification and retention of email records and to associate emails with specific cases or matters. Additionally, implement an agency-wide program, for managing controlled unclassified information (CUI), starting with a standard method for marking documents and emails containing CUI, and reinforcing the importance of information management through training, electronic and physical safeguarding, and other procedures._0f55206a-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_83[To be determined]CollaborationRemove organizational barriers to collaboration._98625d0c-9873-11ed-b24f-02041b83ea00Strategy 3.3.4Multi-disciplinary collaboration: Using modern technology with effective controls for the protection and control of data and information, remove organizational barriers to collaboration so agency leaders can assign skilled resources to areas of most need in a way that imbues multi-disciplinary critical thinking into all aspects of agency law enforcement._0f5524f2-98de-11ed-8b72-5cda97babdf6PLACEHOLDER_84[To be determined]_0f552b46-98de-11ed-8b72-5cda97babdf62021-10-012026-09-302023-01-19https://www.ftc.gov/system/files/ftc_gov/pdf/fy-2022-2026-ftc-strategic-plan.pdf_0f55308c-98de-11ed-8b72-5cda97babdf6OwenAmburOwen.Ambur@verizon.net