2022 - 2025 Strategic PlanThe Digital Services Coalition exists to support, educate, represent, and positively influence both the government and the digital service market in their joint efforts to improve technology solutions.The following is the full list of objectives identified by strategic theme for the DSC to operationalize. These were developed to put clear and actionable goals to maintain the current mission and achieve the vision we set for ourselves. Each year, we will review what has been accomplished and where we need to improve, reprioritize, or is determined to be successfully incorporated into our organization.Digital Services CoalitionDSC_10604e1a-8b5f-11ef-a1fb-4018f982ea00The Digital Services Coalition (DSC) is a 501c(6) trade association created to bring together like-minded federal contractors working in the digital services market. U.S. GovernmentFederal ContractorsBy elevating companies brought together by shared values, the DSC strives to guide the government and the digital service market through digital transformations to fundamentally improve the technologies, data, processes, and organizational changes necessary to successfully deliver world-class outcomes. DSC BoardTraci WalkerExecutive Director, Digital Services Coalition Ivy Teng LeiExygy | President, Board MemberGreg GodboutFearless | Board MemberLapedra TolsonFriends From The City | Board MemberJason StonerMetroStar | Board MemberSarah RugglessFlexion | Board Member DSC Members... in 2022, the DSC's membership consists of 28 companies which represent multiple size and socio-economic categories.Ad HocAd Hoc, born out of the rescue of HealthCare.gov, is a digital services company that helps the federal government better serve people. ^^ We bring technologists together to collaborate closely with government partners to solve the right problems and deliver software that works. We give agencies confidence that they have the right digital skills on board to meet the demands of their mission and the needs of their users. ^^ https://adhocteam.us/about/ClarityOur mission is to connect people to the technology and tradecraft necessary to make our country, and our world, a better, safer place. ^^ https://www.clarityinnovates.com/about-usKind SystemsDigital Services for the People ~ Kind Systems provides development services to the U.S. federal and state governments and their prime contractors to develop government digital services. ^^ https://kind.systems/OddballAt Oddball, we’re not just another agency -- we're a strangely human force driving innovation in government digital services. ^^ https://oddball.io/about/The So CompanyWe are a services consulting firm that provides content, usability, and software development services to government agencies and private sector organizations. Our goal is to make a lasting impact on how technology in government, health care, and other critical service areas can better serve the American people. ^^ https://www.thesocompany.com/Agile SixAt Agile Six, we use modern technology and user-friendly, inclusive design to build better government services for everyone. ^^ Agile Six works with government agencies to create customized digital solutions that meet the needs of their users. The end goal? Digital products that are as powerful and easy to use as the apps on your phone. ^^ https://agile6.com/CoformaImpactful by design. ~ We craft creative solutions and build technology products that improve the communities you serve. ^^ https://coforma.io/MediabarnMediabarn's customer-centric philosophy defines who we are. ~ In its simplest form, we are committed to applying Human-Centered Design (HCD) methods to understand customer needs, collect feedback, and use that feedback to improve services and products. Whether it's for customers, citizens, or employees, our Experience Design Studio creates research-informed designs to improve the experience of every human involved. ^^ In addition to our research and design studio, Mediabarn also provides creative staffing and research lab facility rentals. ^^ https://mediabarninc.com/Pluribus DigitalWe build modern digital products for public service missions. ^^ https://pluribusdigital.com/TrussWe build great software and teams. The former can't happen without the latter, which is why we embed our crew alongside yours for the entire ride. We’ll work together to uncover needs, improve your processes, and make sure you can continue to scale long after we’re gone. ^^ https://truss.works/about-usAll Women LeadershipWe help leaders achieve their goals through effective communications. Our team of experts combines experience and creativity to develop and execute custom strategies that accelerate success. ^^ https://www.awlstrategies.com/what-we-doSimplicityWe are designers, engineers, and strategists. ~ We cut through complexity to create award-winning products and services that elevate customer experience, improve the health and life for millions of people, and protect America. ^^ https://esimplicity.com/MetroStarA New Era of Tech Solutions in Federal Government ~ MetroStar has a rich, two-decade legacy of building the best and brightest teams. As we navigate a new era of technology, our mission is to serve and transform how people, agencies, and tech enthusiasts connect in the digital age. ^^ https://www.metrostar.com/RaftWe are Team Raft. Together, we're building the sharpest digital solutions and solving the most complex problems, while having fun. ^^ https://teamraft.com/about/Wheelhouse Group[Link defaults to https://cadmusgroup.com/]BixalWe are a mission-driven consulting company working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, we empower clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. ^^ https://www.bixal.com/ExygyWe are committed to the betterment of humanity. ^^ https://www.exygy.com/aboutMO StudioWe help government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. ^^ https://www.themostudio.com/Simple Technology SolutionsWe specialize in digitalizing government operations. We integrate cloud-native technologies and Agile practices to deliver full-stack digital solutions that are cost-effective and user-friendly. ^^ https://www.simpletechnology.io/540Technology consulting geeks who help government and business clients break barriers and innovate like start-ups. ^^ https://540.co/Capital Technology GroupCapital Technology Group provides expert consulting services in the areas of software development, digital transformation, human-centered design, data analytics and visualization, and cybersecurity. ^^ https://www.capitaltg.com/aboutFearlessWe're an impact-focused digital services integrator building software with a soul, while creating the conditions for organizations and their people to thrive. ^^ https://fearless.tech/MobomoWe're a full-service DevOps agency focused on creating elegant solutions to solve complex problems. ^^ https://www.mobomo.com/SkylightWe make government work in a digital world ~ Skylight is a digital consultancy using design and technology to help agencies deliver better public services ^^ https://skylight.digital/CivicActionsWe help government deliver better public services through modern technology and design. ^^ https://civicactions.com/FlexionWe bring the right people with the right passion to the table. ~ We create "what if" ideas and provide the engineering and design talent to bring them to life. ^^ https://flexion.us/NavaSupporting structural change for simple, effective government services ^^ https://www.navapbc.com/impactSkyward IT SolutionsTurning AI Possibilities into Impactful Realities ^^ https://skywarditsolutions.com/A society where government improves the lives of the people it serves and their human experience is valued_10605108-8b5f-11ef-a1fb-4018f982ea00To be trusted partners of the government by providing the technical knowledge and thought leadership necessary to continuously mature the delivery of digital services that are accessible, functional, and work seamlessly to support the full range of customer experiences_106052ac-8b5f-11ef-a1fb-4018f982ea00CommunityEstablish a collaborative community of innovative vendors to influence digital services in the government ^^ Community over Credit ~ Each win moves us all closer to digital transformationEducationEducate the civic tech ecosystem, including government agencies, other vendors, and users, on best practices in digital servicesAdvocacyPromote policies that remove barriers to innovation in government while increasing adoption of best practices, methodologies, and processes, such as human-centered design and agile deliveryPartnershipCultivate enduring relationships within our community of vendors and government partners to maintain long-term success in digital service deliveryInnovationInnovation over Risk Management ~ Change comes from taking chancesImpactMake a meaningful difference in the daily lives of users through improved interactions with government, prioritizing equitable delivery to those who have traditionally been underserved ^^ Purpose over Profit ~ We're mission-driven, not money-driven ^^ Delivery over Deliberation ~ Perfection only exists once users tell you it's perfect Users over stakeholders ~ If we don't meet user needs, business goals will never truly be met OutcomesOutcomes over Activities ~ Success is what you accomplish, not how much you did to get thereMembershipBring in companies that are aligned with our mission/vision and values_1060532e-8b5f-11ef-a1fb-4018f982ea001Continually bringing in companies that are aligned with our mission/vision and values by having a continuous improvement and transparent process, including retrospectives and other feedback. ^^ We plan to continually bring in companies as members that are aligned with our values by having a transparent application and membership process. To achieve this goal, we will increase our recruitment & networking efforts, update processes and policies, conduct user research and retrospectives to gather data and iteratively improve. Our organization is dedicated to upholding practices that go beyond the idea of working only for profit. It is important that new members endorse these ideals and look to the DSC as more than a business development organization.SponsorshipImprove and refine the sponsorship process_10605428-8b5f-11ef-a1fb-4018f982ea001.1Improve and refine the sponsorship process to both keep membership accountable for the accepted members and avoids burdening the member companiesDiversityImprove the depth and breadth of the coalition_106054dc-8b5f-11ef-a1fb-4018f982ea001.2Establish diversity of membership goals to improve the depth and breadth of the coalition. This includes socio-economic businesses, accelerators or incubators, associate members, educational institutions, or government entitiesEducation_10605568-8b5f-11ef-a1fb-4018f982ea002We plan to craft the shared language for digital services and digital transformation among service providers and the public sector which highlights what the best practices, common expectations for high quality delivery, and customer experiences for government digital transformation should look like. One of the challenges that plagues the acquisition process and technology implementation is an unclear understanding of what subject matter expertise looks like, how to define and hire for it, and how it results in world class solutions.LanguageUsher in a shared language for digital services and digital transformation among digital service providers and public sector agencies (Federal, State, and Local agencies)_1060568a-8b5f-11ef-a1fb-4018f982ea002.1Digital Service ProvidersPublic Sector AgenciesFederal AgenciesState AgenciesLocal AgenciesContent & ProgramsDevelop Educational Content and Programs to mentor and enhance the capabilities of DSC Members and our constituents_106056e4-8b5f-11ef-a1fb-4018f982ea002.2 MentorshipCreate a mentorship education framework to attract the best workforce to DSC companies and public sector agencies _1060572a-8b5f-11ef-a1fb-4018f982ea002.3Communications_1060577a-8b5f-11ef-a1fb-4018f982ea003We plan to create and implement a communication and storytelling strategy which will increase the awareness of the DSC, its members, and its activities with key government representatives. We believe much of the work done by members of the DSC should be self-evident in the improved outcomes, it is important to tell how we got there and who we helped in our joint efforts with the government.StrategyDevelop and maintain a strategy associated with communication targets and goals_106057ca-8b5f-11ef-a1fb-4018f982ea003.1Visibility & AwarenessIncrease visibility and awareness of DSC and member companies with key leaders in agencies_10605824-8b5f-11ef-a1fb-4018f982ea003.2Key Leaders in Government AgenciesVisibilityIncrease visibility of DSC work with member companies and employees of member companies_1060586a-8b5f-11ef-a1fb-4018f982ea003.3DSC Member CompaniesEmployees of DSC Member CompaniesTechnical Support_106058c4-8b5f-11ef-a1fb-4018f982ea004WebsiteMake the website a more usable and editable platform that facilitates the rapid updating of content_10605914-8b5f-11ef-a1fb-4018f982ea004.1Tools & TechnologiesEffectively introduce and use tools and technologies that support the DSC community_1060596e-8b5f-11ef-a1fb-4018f982ea004.2DSC CommunityStoreEnhance the store to be more adaptable and price competitive to a variety of order types ranging from DSC companies interested one-off items to bulk swag items needed for events and conferences _106059c8-8b5f-11ef-a1fb-4018f982ea004.3DSC CompaniesGovernment Interactions_10605a22-8b5f-11ef-a1fb-4018f982ea005Vision & RoadmapEstablish a vision/roadmap for digital transformation that the government can apply across state, county, and federal_10605a7c-8b5f-11ef-a1fb-4018f982ea005.1Public StewardshipAct as stewards on behalf of the best interest of the public by exemplifying the standards for digital service transformation and holding government and ourselves accountable to them_10605ae0-8b5f-11ef-a1fb-4018f982ea005.2ServicesCreate a portfolio of DSC services we offer to support government adoption of digital transformation: it includes market intelligence, education, conferences, shadowing, re-skilling_10605b3a-8b5f-11ef-a1fb-4018f982ea005.3Business Development_10605b94-8b5f-11ef-a1fb-4018f982ea006RelationshipsImprove strategic relationships among DSC members for the purpose of improving and increasing BD for member companies_10605bf8-8b5f-11ef-a1fb-4018f982ea006.1DSC MembersMarketsCreate / open new digital transformation markets, while accelerating the traction of existing customers and their agencies_10605c5c-8b5f-11ef-a1fb-4018f982ea006.2OpportunitiesEnsure the government is offering fair and equitable opportunities for DS firms of all compositions _10605cb6-8b5f-11ef-a1fb-4018f982ea006.3Fundraising_10605d24-8b5f-11ef-a1fb-4018f982ea007We plan to create sustainable funding sources that align with our mission and values to continue to finance the operations and staff. In order to not have to rely solely on membership fees as the source of funding, alternative sources will be researched and evaluated as potential revenue streams to support on-going services. SourcesCreate sustainable funding sources that align with our mission and value to continue to finance our operations and staff_10605ea0-8b5f-11ef-a1fb-4018f982ea007.1MembershipOrganize the DSC membership to participate in fundraising activities and supporting the DSC financially beyond membership dues_10605f0e-8b5f-11ef-a1fb-4018f982ea007.2DSC MembersMethods & ChannelsIdentify scalable methods and channels of fundraising efforts, ranging from annual galas, foundations and donors, and other smaller scale events _10605f7c-8b5f-11ef-a1fb-4018f982ea007.3Community Management_10606012-8b5f-11ef-a1fb-4018f982ea008We plan to establish and enforce community standards which will hold members to consistently practicing and exemplifying the values of the DSC. This, in partnership with the Membership process, will ensure the community and culture of the DSC remains true to the mission and vision. StandardsEstablish and enforce community standards which hold members accountable to the values and mission of the DSC_10606080-8b5f-11ef-a1fb-4018f982ea008.1EngagementEstablish, incentivize, and enforce member time/volunteer requirements for active engagement in initiatives_106060f8-8b5f-11ef-a1fb-4018f982ea008.2Workforce PrinciplesIdentify workforce principles that we want to encourage and collect and display publicly the data on the demographics (such as DEIA numbers, etc). _10606184-8b5f-11ef-a1fb-4018f982ea008.3Advocacy & Policy_106061fc-8b5f-11ef-a1fb-4018f982ea009PlatformEstablish the DSC platform which supports advocacy of our mission and the ability to lobby_1060626a-8b5f-11ef-a1fb-4018f982ea009.1StorytellingAdvocate for users' experiences and improved outcomes by highlighting their stories_10606300-8b5f-11ef-a1fb-4018f982ea009.2External ProgramsDevelop internal capacity and processes for the DSC to participate and/or create external programs _10606378-8b5f-11ef-a1fb-4018f982ea0010TalentBecome an incubator of digital services talent in government through services such as internships, mentorship programs (i.e., CoPs), etc._106063f0-8b5f-11ef-a1fb-4018f982ea0010.1PartnershipsEngage with and support partnerships to improve government acquisition and management of digital services, such as DITAP, CFA, etc. _10606490-8b5f-11ef-a1fb-4018f982ea0010.2Internal Operations_10606512-8b5f-11ef-a1fb-4018f982ea0011Policies & PracticesEstablish internal policies and enforcement practices to support the organizational outcomes._1060658a-8b5f-11ef-a1fb-4018f982ea0011.1This can include DEIA policies, antitrust policies, etc.Organizational StructureSustain an organizational structure that supports clear lines of accountability and a culture that rewards creativity, inventiveness, and support of our values._106066ac-8b5f-11ef-a1fb-4018f982ea0011.2StaffingIncrease the number of organizational staff to support ongoing DSC efforts._10606742-8b5f-11ef-a1fb-4018f982ea0011.32022-01-012025-12-312024-10-15https://digitalservicescoalition.org/assets/pdf/DSCStrategicPlan.pdfOwenAmburOwen.Ambur@verizon.net