Accountability Report: Fiscal Year 2017-2018 South Carolina Department of AdministrationSCDOA_a4bafd92-fa5d-11e8-a621-b9c58ac09ae4_a4bafea0-fa5d-11e8-a621-b9c58ac09ae4_a4baff22-fa5d-11e8-a621-b9c58ac09ae4Leadership & PartnershipLead as a model of excellence and as a trusted partner in the administration of government services._a4baff90-fa5d-11e8-a621-b9c58ac09ae41Savings, Efficiencies & BenchmarkingLead the effort in identifying and implementing cost savings, efficiencies and benchmarking costs to make better spending decisions. _9c22f976-fa64-11e8-9fbd-a6918cc09ae41.1Trust & CollaborationFoster trust with other agencies and stakeholders to collaborate on statewide services to achieve efficiencies. _9c22faac-fa64-11e8-9fbd-a6918cc09ae41.2South Carolina AgenciesCommunicationsImprove communications concerning Admin's services and processes. _9c22fb6a-fa64-11e8-9fbd-a6918cc09ae41.3Products, Services & DeliveryContinuously improve products, services, and delivery methods to meet stakeholders’ and citizens’ needs._a4bb006c-fa5d-11e8-a621-b9c58ac09ae42Needs, Feedback & ImprovementPartner with agencies to continuously identify their needs, solicit feedback, and make improvements to products or services. _9c22fc6e-fa64-11e8-9fbd-a6918cc09ae42.1Service DeliveryDevelop and promote customer-focused service delivery models and applications. _9c22fd2c-fa64-11e8-9fbd-a6918cc09ae42.2Security & PrivacyImprove the security and privacy of state systems. _9c22fdd6-fa64-11e8-9fbd-a6918cc09ae42.3ExcellenceCreate an environment that encourages commitment to excellence by Admin employees._a4bb013e-fa5d-11e8-a621-b9c58ac09ae43SCDOA EmployeesRecruitment & RetentionRecruit and retain quality employees. _9c22fe80-fa64-11e8-9fbd-a6918cc09ae43.1Professional DevelopmentCommit to the development of Admin's employees. _9c22ff34-fa64-11e8-9fbd-a6918cc09ae43.2EmployeesWell-BeingFocus on employee well-being. _9c22ffde-fa64-11e8-9fbd-a6918cc09ae43.3EmployeesExpectations & AccountabilityCommunicate expectations and hold ourselves accountable for results. _9c230092-fa64-11e8-9fbd-a6918cc09ae43.4ResourcesProvide statewide resource management, analysis, and training._a4bb0210-fa5d-11e8-a621-b9c58ac09ae44Data CollectionStandardize and optimize data collection processes. _9c230146-fa64-11e8-9fbd-a6918cc09ae44.1Policy, Standards & ProceduresLead the effort to establish statewide policy, standards, and procedures. _9c2301fa-fa64-11e8-9fbd-a6918cc09ae44.2Analyses & GuidanceProvide comprehensive analyses and guidance to assist decision-makers. _9c2302b8-fa64-11e8-9fbd-a6918cc09ae44.3Decision-MakersTrainingProvide statewide training. _9c23036c-fa64-11e8-9fbd-a6918cc09ae44.4ServicesThrough OEPP, provide services that focus on client well-being._a4bb02ec-fa5d-11e8-a621-b9c58ac09ae45Constituent RelationshipsImprove constituent service relationships. _9c230420-fa64-11e8-9fbd-a6918cc09ae45.1Services & OutcomesProvide timely, responsive services and improved outcomes. _9c230524-fa64-11e8-9fbd-a6918cc09ae45.2Advocacy, Engagement & LeadershipEnhance advocacy, engagement, and leadership. _9c2305e2-fa64-11e8-9fbd-a6918cc09ae45.32017-07-012018-06-302018-12-07https://www.scstatehouse.gov/reports/aar2018/D500.pdfOwenAmburOwen.Ambur@verizon.net