Pittsburgh Roadmap for Inclusive InnovationThe objective of the City of Pittsburgh Roadmap for Inclusive Innovation is to provide a vision for Pittsburgh's future. By working together, the City and its residents can improve the quality of life for all the people of Pittsburgh. While authored by the Department of Innovation & Performance and the Urban Redevelopment Authority’s Center for Innovation and Entrepreneurship, its creation has been a collaborative effort between other City departments, as well as local innovators and partners. It is built on the belief that the way forward for Pittsburgh is through inclusive innovation that benefits all of its communities. The City would like to thank the many members of Pittsburgh's innovation community who contributed to the Roadmap throughout the process, as roundtable participants, interview sources, survey takers, document reviewers and partners in many of the goals and actions which will be undertaken over the coming years.The Roadmap for Inclusive Innovation lays out a number of initiatives the City of Pittsburgh should undertake in the coming months and years to remain a hub of innovation for social groups, companies and people. We identify areas of improvement for City government operations and citizen interaction. This Roadmap does not aim to be the sole solution, but an inclusive path forward to strengthen Pittsburgh’s economy in the digital age. The City joins other interested parties in addressing these challenges. By working together and complementing local institutions, City government looks to serve as the conduit for action by opening up its resources and provide amplification for the work and needs to achieve these goals.City of PittsburghPPA_4591d74e-ad00-11e5-9c73-dc707dc920fdWilliam PedutoMayor, Pittsburgh, PennsylvaniaDebra LamChief Innovation & Performance OfficerNonprofitsThe goals laid out in the Inclusive Innovation Roadmap will be undertaken not only by City government, but in conjunction with our nonprofit partners.PittsburghersTo ensure that the benefits of the Roadmap are shared by all, the City invites all interested parties to help address the digital divide and improve Pittsburgh for each citizen. As you read the initiatives below we ask you provide us with your enthusiasm, concerns and thoughts on how the Pittsburgh community can support this inclusive and innovative framework. As a living document, the Roadmap for Inclusive Innovation is always open to new ideas, comments and concerns from the community. Feedback from Pittsburghers like you is a key factor in the formation and implementation of the Roadmap in the months and years to come. Please use our Feedback Form or email us directly at: ip-innovation-roadmap@pittsburghpa.gov with your thoughts._4591dc12-ad00-11e5-9c73-dc707dc920fdTo provide a vision for Pittsburgh's future._4591dda2-ad00-11e5-9c73-dc707dc920fdInnovationInclusionThe Roadmap seeks to bridge the digital divide and provide opportunities for Pittsburghers to participate in the new economy. Focusing on inclusion means providing opportunities in the high-tech, high-skill innovation economy. DiversityDiversity of gender, race, and background strengthens the chance for success in a competitive environment by improving decision-making and understanding of diverse markets. The City's challenge is ensuring that these economic gains are reaped by all communities.SustainabilityBy staying abreast of sustainable methods the Roadmap will also improve upon Pittsburgh's resilience.ResilienceConnectionThese practices are not just apparent in technology and energy use, but also in the way the City operates and connects with residents.Quality of LifeDiversification of Pittsburgh's economy and profile are important factors in improving quality of life for today and into the future. Digital DivideAddress the digital divide_4591dece-ad00-11e5-9c73-dc707dc920fd1Digital LiteracyIncrease digital literacy in underserved populations_4591e072-ad00-11e5-9c73-dc707dc920fd1.1Underserved PopulationsComputer skills are necessary for many day-to-day tasks, such as taking college courses, tracking your child’s progress in school and paying bills. In Pittsburgh, where nearly 13% of households do not have home access to a computer, providing a variety of access points is key to addressing these individuals. In order to address the digital divide, the City is partnering with local stakeholders to build a digital mentoring pilot program. Best Practices: 1. US Department of Commerce - DigitalLiteracy.gov 2. Boston - tech goes home 3. São Paulo - Acessa São Paulo 4. Carnegie Mellon- Message from MeDigital Literacy TrainingProvide digital literacy training for senior citizens and others at the City's recreational and senior centers.1_4591e1ee-ad00-11e5-9c73-dc707dc920fdAction 1.1.1Pittsburgh Senior CitizensLiteracy TrainingWork with community groups and organizations to expand and provide literacy training throughout the City.2_4591e310-ad00-11e5-9c73-dc707dc920fdAction 1.1.2Digital LibrariesPilot digital library options to the public in community spaces.3_4591e4c8-ad00-11e5-9c73-dc707dc920fdAction 1.1.3Technology AccessExpand access to technology in early childhood development centers through the My Brother's Keeper Initiative.4_4591e644-ad00-11e5-9c73-dc707dc920fdAction 1.1.4Internet AccessWork with communities to expand internet access_4591e7b6-ad00-11e5-9c73-dc707dc920fd1.2Pittsburgh CommunitiesConnectivity is an integral part of the 21st Century and affordable access to internet service has become as essential as any utility. A reported 62% of Americans find that Internet-based tasks are an integral part of their job. Over 23% of households do not have internet access, according to the US Census Bureau. There are also notable disparities between certain demographic groups - residents with low income, minorities and unemployed residents have less internet access relative to others. Best Practices: 1. Tel Aviv - Open Air Digital Libraries 2. Cleveland - Welcome Hubs 3. New York - Hotspot Program 4. Cleveland - One CommunityDigital EquityDevelop a plan based on the Digital Equity Study commissioned through Carnegie Mellon University._4591e928-ad00-11e5-9c73-dc707dc920fdAction 1.2.1Carnegie Mellon UniversityThe study will include a spatial analysis and mapping of free WiFi hotspots.Wireless Internet AccessibilityIncrease public wireless internet accessibility in communities through public locations such as CitiParks and senior centers.1_4591eaa4-ad00-11e5-9c73-dc707dc920fdAction 1.2.2Welcoming HubsEstablish and promote Welcoming Hubs at select city park recreation centers as community hubs through the Welcoming Pittsburgh Plan. 2_4591ebda-ad00-11e5-9c73-dc707dc920fdAction 1.2.3Wireless HotspotsProvide options to check-out wireless hotspot stations from the library, providing options for communities who lack access to connectivity in the home.3_4591ed9c-ad00-11e5-9c73-dc707dc920fdAction 1.2.4WiFiHire a Community WiFi Fellow to concentrate on increasing wireless access throughout the City's neighborhoods._4591ef22-ad00-11e5-9c73-dc707dc920fdAction 1.2.5Fiber NetworkExpand the municipal fiber network in partnership with anchor institutions to allow increased internet connectivity for communities in need.4_4591f062-ad00-11e5-9c73-dc707dc920fdAction 1.2.6STEAM & Maker ProgrammingPromote STEAM and Maker programming_4591f224-ad00-11e5-9c73-dc707dc920fd1.3Maker programs focus on Science, Technology, Engineering, Arts and Mathematics (STEAM) education through project-based creation of anything from robotics to homemade marshmallow launchers. Local organizations such as Remake Learning, the Children's Museum of Pittsburgh, Tech Shop, the Grable Foundation, the Sprout Fund, and HackPittsburgh have all brought up ways the City can promote the successful STEAM and Maker organizations and programming already at work in Pittsburgh during the Mayor’s Maker Movement Roundtable. Increasing STEAM education is a valuable tool to prepare Pittsburgh's workforce for the high-skilled jobs of the future. The current and future economy rewards innovative thinking and those able to create new innovative products. Pittsburgh is also a participant in the White House's Mayors Maker Challenge to promote and increase the City’s visibility in the realms of STEAM and Maker spaces. Best Practices: 1. Louisville - FabLab (video) 2. Baltimore - Digital Harbor Foundation 3. National - Maker Education Initiative 4. Detroit - Maker Faire 5. Global - Hour of Code 6. National - Digital BadgesSpaces & ProgrammingWork with local Maker organizations to increase the presence and access of Maker spaces and after-school programming._4591f3aa-ad00-11e5-9c73-dc707dc920fdAction 1.3.1Pittsburgh StudentsThese projects would inform and inspire students to consider STEAM careers early on in their development.1PartnershipsExplore possible partnerships with local maker organizations to offer Maker spaces and classes at CitiParks' recreation centers in underserved communities.2_4591f4ea-ad00-11e5-9c73-dc707dc920fdAction 1.3.2AmeriCorps ProgramConnect underserved communities with Maker and STEAM programming through existing AmeriCorps program funding.3_4591f6c0-ad00-11e5-9c73-dc707dc920fdAction 1.3.3Underserved CommunitiesAmeriCorpsMaker EventsCelebrate maker events throughout the city, such as Maker Faires and Maker Week.4_4591f846-ad00-11e5-9c73-dc707dc920fdAction 1.3.4MakersCoding EducationFoster opportunities for coding education across all segments of the population. 5_4591f99a-ad00-11e5-9c73-dc707dc920fdAction 1.3.5Digital BadgesIncrease the number of youth acquiring digital badges through the City of Learning designation in competencies relating to the local economy in partnership with the My Brother's Keeper Initiative.6_4591fb8e-ad00-11e5-9c73-dc707dc920fdAction 1.3.6Pittsburgh YouthEngagementEmpower city-to-citizen engagement_4592037c-ad00-11e5-9c73-dc707dc920fd2Public EngagementDeepen and expand digital public engagement_4592037d-ad00-11e5-9c73-dc707dc920fd2.1The City will work to upgrade and centralize its social media message and engagement to provide important information, receive feedback and build a web-based relationship between residents and the City. This digital engagement strategy seeks to meet people where they are, allowing for a more open line of communication between the City and local residents. The City has already expanded social media services by enabling residents to tweet requests to the 311 Twitter account, to connect with neighbors via NextDoor, and submit public feedback directly to the City through a variety of digital and face to face contact. The next step is to integrate these tools into existing methods and operations to help supplement and improve city services. Best Practices 1. Boston - Social Media Center 2. Orlando - Social Media Page 3. Ottawa - Neighborhood Toolkit 4. Philadelphia - Step Up to CitizenshipSocial Media PolicyFinalize and implement a Citywide Social Media Policy that lays out guidelines for how City accounts will be overseen and operated with the goal of increasing coordinated communication.1_4592037e-ad00-11e5-9c73-dc707dc920fdAction 2.1.1PublicityPublicize social media channels on the City's website and other digital avenues.2_4592037f-ad00-11e5-9c73-dc707dc920fdAction 2.1.2Social MediaIntegrate social media into existing outreach, such as community meetings and other traditional forms, through the Office of Community Affairs._45920444-ad00-11e5-9c73-dc707dc920fdAction 2.1.3Pittsburgh Office of Community AffairsInformation ToolkitProvide a toolkit which empowers community groups to better disseminate information from community meetings, connect with their constituents, increase turnout, and run effective meetings.3_45920638-ad00-11e5-9c73-dc707dc920fdAction 2.1.4Communication CampaignCommunicate new and longstanding city services to residents through a targeted campaign._459207e6-ad00-11e5-9c73-dc707dc920fdAction 2.1.5Citizenship DaysHost Citizenship Days through the Welcoming Pittsburgh Plan to promote and celebrate citizenship.4_45920944-ad00-11e5-9c73-dc707dc920fdAction 2.1.6Web-ServicesImprove City web-services_45920b42-ad00-11e5-9c73-dc707dc920fd2.2The Pittsburgh City website PittsburghPa.gov is the digital face of the City. While the homepage is the most visited page, most other pages are reached through internet search engines. The City website should allow citizens to complete transactions online, connect with decision makers, and find information on city services and initiatives which impact their lives. Additions to the website in the past year include the online snow plow tracker, text alerts for trash pickup and online purchases of CitiParks shelter rentals. Bringing all of Pittsburgh's services into the modern era will help to improve all aspects of government interaction. Best Practices: 1. Boston - City Hall To Go 2. Seattle - City Services Page 3. Washington DC - Best of the Web City Category 4. Washington DC - Language Access 5. Albany - GoodsnitchSecurityImprove security measures so that the City website can provide and receive more information and traffic._45920cf0-ad00-11e5-9c73-dc707dc920fdAction 2.2.1The City is currently conducting a security audit, the results of which will inform the City’s future steps.Service CenterBring government to the people through a mobile or centralized city service center, that makes it easier for residents to report issues to the City and find out what local government can do for them.1_45920e4e-ad00-11e5-9c73-dc707dc920fdAction 2.2.2WebsiteCreate a user-first website organized into sections for residents and businesses to access the services and information they need.2_45921056-ad00-11e5-9c73-dc707dc920fdAction 2.2.3Pittsburgh ResidentsPittsburgh BusinessesTransactionsAllow all possible city transactions to be made online, therefore making business transactions with the City easier for residents and business owners._4592120e-ad00-11e5-9c73-dc707dc920fdAction 2.2.4This should include field and tennis reservations from CitiParks to right of way permits from the Department of Permits Licensing and Inspections. 3Document AccessibilityImprove city document accessibility through format improvements, including multi-lingual options for documents which can be downloaded through the city website as a part of the Welcoming Pittsburgh Plan. 4_45921376-ad00-11e5-9c73-dc707dc920fdAction 2.2.5FeedackProvide a platform to solicit feedback from residents on their interactions with City departments.5_45921592-ad00-11e5-9c73-dc707dc920fdAction 2.2.6Pittsburgh ResidentsCity Channel PittsburghExpand visibility and quality of City Channel Pittsburgh_4592174a-ad00-11e5-9c73-dc707dc920fd2.3Keeping residents informed of government news, work and discussion is a key aspect of community engagement. In the past year, City Channel Pittsburgh improved its range and quality of coverage and its dedication to the City and residents. By streaming the channel online, posting programs on its YouTube Channel and continuing to upgrade its equipment and providing coverage of groundbreaking City events, the channel is preparing to serve the City for decades to come. Best Practices: 1. Waco - High definition streaming 2. Baltimore - TV25 3. St. Petersburg - StPeteTVHighlightsHighlight municipal events, sustainability programming, interviews with city leadership, and cablecast community content centered on civic policies and events.1_459218bc-ad00-11e5-9c73-dc707dc920fdAction 2.3.1CablecastingCablecast City Channel Pittsburgh in high definition on television and online by 2020._45921ad8-ad00-11e5-9c73-dc707dc920fdAction 2.3.2This is a necessary next step to ensure the City Channel remains technologically relevant.2SchedulePost the City Channel schedule on Comcast and Verizon's TV guides._45921c90-ad00-11e5-9c73-dc707dc920fdAction 2.3.3ComcastVerizonThe schedule is currently available on the city website.CatalogueDigitize and archive the thirty-year catalogue of City Channel Pittsburgh recordings.3_45921e2a-ad00-11e5-9c73-dc707dc920fdAction 2.3.4UpgradesUpgrade the City Channel's control room, studio, Council Chambers, playback server, and all necessary equipment to modern standards._45922082-ad00-11e5-9c73-dc707dc920fdAction 2.3.5Open DataProvide Open Data to Pittsburgh_45922262-ad00-11e5-9c73-dc707dc920fd3Data CenterEstablish the Western PA Regional Data Center_459224b0-ad00-11e5-9c73-dc707dc920fd3.1Open data is more than just government transparency -- it's about using data to make the government more efficient to provide better public services. The City has gathered institutional backing by partnering with the University Center for Social and Urban Research at the University of Pittsburgh, Carnegie Mellon University, and Allegheny County to create the Western Pennsylvania Regional Data Center (WPRDC). The City has implemented open budget information with Fiscal Focus Pittsburgh, a platform for constituents to generate and download customized budgetary reports up to the current month. The regional leadership involved in this project makes it the first Open Data portal of its kind. Best Practices: 1. Helsinki - Open Data 2. Philadelphia - Open Data Philly 3. Chicago - Open City Apps 4. Chicago - Array of Things 5. Louisville - Tracking Inhaler UsageDistributionDistribute the data collected through the WPRDC including; crime, 311 questions, tax delinquency, and others._459226e0-ad00-11e5-9c73-dc707dc920fdAction 3.1.1Government LeadersCivic GroupsEntrepreneursOpen Data provides a valuable service to the city, the region, and country, by providing data and turning it into comprehensible information for use by government leaders, civic groups, and entrepreneurs.1Regional LeadershipProvide regional leadership by bringing new municipalities, nonprofits and local organizations into a community of practices within the WPRDC.2_459228b6-ad00-11e5-9c73-dc707dc920fdAction 3.1.2Software Tools & VisualizationsWork with local civic software programmers such as the Pittsburgh Code for America Brigade to engage community members with Open Data to build tools and visualizations that help everyone better understand our community.3 _45922a5a-ad00-11e5-9c73-dc707dc920fdAction 3.1.3Civic Software ProgrammersPittsburgh Code for America BrigadeNeighborhood NodesWork with research universities to install modular "Neighborhood Nodes" (sensor boxes) to collect real-time data on the neighborhood's air quality, human activity, noise, surface temperature, and weather.4 _45922c6c-ad00-11e5-9c73-dc707dc920fdAction 3.1.4Research UniversitiesThis data can be used to identify the healthiest and unhealthiest areas of the city, help nighttime pedestrians know the most populated routes, identify road temperatures for strategic street salting and more. Nodes could also be used as information conduits for university research projects to collect real-time health or other data from enrolled research subjects.5OperationsEmploy data-driven operations_45922e42-ad00-11e5-9c73-dc707dc920fd3.2To improve service delivery the City of Pittsburgh will work to identify and enhance key aspects of departmental operations. The City has already begun considering how best to implement methods to evaluate and improve the performance of services provided by a variety of departments. By using data to inform decisions, the City will not only become more effective, but also find previously unrealized opportunities for improvement. Best Practices: 1. Louisville - LouieStat 2. Denver - Peak Academy 3. Fort Collins - Community Performance Measurement Dashboard 4. New Orleans - Nolalytics 5. Los Angeles - InfoMaster 6. I-95 Corridor Coalition - Traffic Incident Management Teams Best Practice ReportService GoalsEmbed service delivery goals within the budget process and analyze the results to improve the performance of City departments' service delivery and operations.1, 2, 3_45922fd2-ad00-11e5-9c73-dc707dc920fdAction 3.2.1Performance ReportingInstitute a public performance measurement dashboard displaying City progress in meeting departmental performance goals and indicators.4_4592323e-ad00-11e5-9c73-dc707dc920fdAction 3.2.2Asset ManagementImprove asset management by instituting a preventive maintenance program for City buildings, signs, shelters and more before they are damaged beyond repair.5_45923428-ad00-11e5-9c73-dc707dc920fdAction 3.2.3PavingDevelop a 3-5 year citywide paving decision plan to help coordinate with local utility companies and authorities to reduce the City's financial burden on paving city streets. _459235b8-ad00-11e5-9c73-dc707dc920fdAction 3.2.4In 2015 the City will spend around $12 million dollars from its budget on street resurfacing. Increased coordination would allow for more roads to be repaved without significantly increasing cost.Traffic IncidentsCreate a traffic incident management process to review accident data, identify dangerous streets in order to provide safety solutions that account for all people, whether they walk or roll, drive, cycle, or utilize transit. _45923856-ad00-11e5-9c73-dc707dc920fdAction 3.2.5The "complete streets" focused coordination between Public Works, Public Safety and City Planning would draw upon the City’s traffic management systems.6311 Call CenterIncrease 311 call center capacity and services_45923a40-ad00-11e5-9c73-dc707dc920fd3.3311 Call CenterIn 2015, the 311 Call Center saw a 75% increase in the number of telephone service requests it received from 2014, while lowering the rate of dropped calls from 9.1% to 4.2%. To remain ahead of the curve, the City is in the process of retooling its 311 service, the non-emergency question & answer provider for residents. Enhancing this service can improve service provision and communication between citizens and City employees. In the past year the 311 call center expanded its hours to 7am-7pm and began taking service requests through its twitter account (@pgh311). In May 2015 the Department of Innovation & Performance hosted a National 311 conference to collect best practices on how to boost 311’s profile and coordination with other City departments. Best Practices: 1. Philadelphia - Philly 311 Show 2. Tuscaloosa - 311 Knowledge Base 3. Boston - Permit Tracker 4. New York - Citywide Performance ReportingAwarenessIncrease awareness of public service announcements and other communications through 311. 1_45923bee-ad00-11e5-9c73-dc707dc920fdAction 3.3.1Call DistributionProvide Automatic Call Distribution by recording, monitoring, and transferring calls in order to improve customer service and increase resilience in operations._45923e6e-ad00-11e5-9c73-dc707dc920fdAction 3.3.2Service CooperationExpand cooperation with other local service call centers like 211 and City authorities._4592403a-ad00-11e5-9c73-dc707dc920fdAction 3.3.3Knowledge BaseHost a 311 Knowledge Base on the City website that includes information on City laws, permitting and other general service information.2_459241e8-ad00-11e5-9c73-dc707dc920fdAction 3.3.4Request TrackingImplement a City-branded application and website that allows users to create and track service requests, with personalized accounts for a customizable experience.3_45924454-ad00-11e5-9c73-dc707dc920fdAction 3.3.5StatsPublish 311 stats to account for City performance.4_45924648-ad00-11e5-9c73-dc707dc920fdAction 3.3.6Operations & CapacityImprove internal operations & capacity of the City_4592481e-ad00-11e5-9c73-dc707dc920fd4ProcurementStreamline the City's procurement processes_45924b16-ad00-11e5-9c73-dc707dc920fd4.1The City declared 2015 the "Year of Procurement", with several departments working together to understand and reevaluate how the City spends money. As host for the Code for America fellows, the City will support the development of new applications and processes to save time and money as well as expand access to contracting opportunities. The City worked with National Institute of Government Purchasing to come up with a plan to better manage internal processes for evaluating contracting and purchasing options. To provide the best services possible to the residents of Pittsburgh, the City will implement a coordinated software strategy to improve internal processes. This will lead to better experiences for both the City and vendors during the proposal process. Clean investments are also an important factor in procurement decisions; the City of Pittsburgh currently purchases 30% of its electricity for municipal facilities and operations from renewable sources. In addition, the City is implementing a strategy that includes converting a portion of its vehicle fleet to run on biodiesel and roll out the second phase of DeLight Pittsburgh. Best Practices: 1. Code for America Blog - Procurement 2. Canada - Municipal Sustainable Procurement 3. Philadelphia - FastFWD 4. Virginia Beach - Technology PlanProcess ImprovementImprove the City's procurement process; in 2015 three Code for America fellows will create a web-based application to streamline the purchasing process, improving procurement efficiency, transparency, and effectiveness.1_45924d1e-ad00-11e5-9c73-dc707dc920fdAction 4.1.1Living StandardsEmbed sustainable and healthy living standards into the City’s procurement process.2_45924ed6-ad00-11e5-9c73-dc707dc920fdAction 4.1.2Technology PlanDevelop a formal plan for vetting, purchasing and utilizing new and existing technologies with end user focus._45925160-ad00-11e5-9c73-dc707dc920fdAction 4.1.3This allows departments to easily identify and submit their requirements for new software and hardware purchases and agreements, and for the City to maintain an accurate inventory of equipment and minimize unnecessary purchases.3Strategic Technology PlanCreate and implement a strategic technology plan that includes software and hardware, allowing for coordination across departments._45925372-ad00-11e5-9c73-dc707dc920fdAction 4.1.4This will assure that new technology solutions can be used Citywide.4Technology Capacity & TrainingImprove technology capacity and training for the civil workforce_45925502-ad00-11e5-9c73-dc707dc920fd4.2Pittsburgh WorkforceTo ensure successful implementation of new technologies, the City will need to provide new technology and data literacy trainings for City workers, as well as seek qualified candidates for new positions. In 2015, the Office of Personnel and Civil Service Commission implemented City University, a revamped training program for City workers aimed at fostering a community of learning focusing on professional development, financial, and personal stability as well. The City currently offers three programs that bring more internship opportunities to local students and serve to make City government more accessible to the next generation; the Learn to Earn Summer Youth Employment; the year-round College Intern Program and summer internships in City Government to local High School students accomplish this task. Best Practices: 1. New York City - Citywide Learning & Development 2. Mecklenburg County - Mobile/Cloud Enabled Devices 3. Chicago - Chicago Data Literacy 4. San Francisco - Fuse Corps 5. PennDOT - Safety Innovations Grant 6. Seattle - The Race and Social Justice InitiativeTechnology & Mechanical Skills TrainingProvide technology and mechanical skills training for City employees through a partnership with TechShop in Bakery Square. 1_45925778-ad00-11e5-9c73-dc707dc920fdAction 4.2.1Pittsburgh City EmployeesMobile DevicesAllow City crews and managers to view existing and completed work orders on mobile devices and communicate completed orders to residents and management through a Citywide application.2_45925980-ad00-11e5-9c73-dc707dc920fdAction 4.2.2Pittsburgh City CrewsPittsburgh City ManagersData Literacy TrainingProvide data literacy training for City workers to ensure that adoption of Open Data is smooth and effective.3_45925b56-ad00-11e5-9c73-dc707dc920fdAction 4.2.3Pittsburgh City WorkersCRM TrainingProvide 311 and other public-facing employees with customer relationship management training opportunities._45925dcc-ad00-11e5-9c73-dc707dc920fdAction 4.2.4Tech TrainingWork with local education partners to provide new in-depth trainings on technological topics and provide employees with online self-paced training opportunities. _45925fd4-ad00-11e5-9c73-dc707dc920fdAction 4.2.5Education PartnersTo keep these opportunities accessible to all employees, the option to attend any training virtually should be made available.Fellowships, Internships & Sabbaticals/ResidenciesHost fellowship, internship, and sabbatical/residency opportunities for techsavvy professionals and students who want the chance to get a start in City Government.4_459261a0-ad00-11e5-9c73-dc707dc920fdAction 4.2.6Techsavvy ProfessionalsTechsavvy StudentsInnovation SpaceProvide an innovation space for City employees to talk about methods to improve operations or ideas.5_4592642a-ad00-11e5-9c73-dc707dc920fdAction 4.2.7 Pittsburgh City EmployeesWorkshopsOffer lunchtime workshops through the I&P Speaker Series for City employees on technological solutions, sustainable practices, workplace management, and other professional development topics._4592663c-ad00-11e5-9c73-dc707dc920fdAction 4.2.8Pittsburgh City EmployeesThese speeches should be recorded and posted on the City YouTube channel for the public and City employees who are unable to attend.Interaction TrainingImplement cultural awareness, access training, and protocol to improve City staff interactions with residents through the Welcoming Pittsburgh Plan. 6_45926812-ad00-11e5-9c73-dc707dc920fdAction 4.2.9Public InfrastructureModernize the public infrastructure_45926ac4-ad00-11e5-9c73-dc707dc920fd4.3To meet the challenges of a growing population and an aging infrastructure, the City will explore a variety of improvements to benefit the lives of both commuters and residents. Pittsburgh is the 25th largest transit operator in the country, with half of Downtown Pittsburgh’s workforce commuting using public transit. The average rider saves approximately $796 each month by not traveling by car. In fact, in the summer of 2014, Pittsburgh created three new protected bike lanes and the Penn Avenue lane was named in the top ten new bike lanes in the country. Providing better streets benefits everyone: drivers, cyclists, pedestrians, and even businesses. Best Practices: 1. Littleton - Complete Streets Policy 2. Los Angeles - Synced Traffic Lights 3. Rio de Janeiro - Bus Rapid Transit 4. London - Interactive Bus Shelter 5. San Francisco - Green Bus Shelters 6. Seattle - Bike Signals 7. National - People for BikesStreetsDevelop and implement a "complete streets" policy: a planning method which considers all users of the road, whether they walk or roll, drive, cycle, utilize transit, are individuals with special needs, or are utilities and businesses in the area.1_45926cfe-ad00-11e5-9c73-dc707dc920fdAction 4.3.1Traffic LightsExpand and coordinate the synced traffic lights in the City to increase safety, optimize travel time, and reduce carbon emissions._45926ef2-ad00-11e5-9c73-dc707dc920fdAction 4.3.2Neighborhoods such as East Liberty and Downtown already make use of such traffic systems.2Bus Rapid Transit LineExplore building a Bus Rapid Transit Line (BRT) between Downtown Pittsburgh and Oakland in coalition with a variety of partners and the City._4592724e-ad00-11e5-9c73-dc707dc920fdAction 4.3.3The BRT would provide a quick and energy-efficient method to connect these two key neighborhoods. It would also utilize a "complete streets" system by better considering walking, cycling, and transit users between these neighborhoods.3Bus Shelters & StopsDesign and deploy Bus shelters and stops which are accessible, provide information, and are integrated within the context of the community's needs.4, 5_4592747e-ad00-11e5-9c73-dc707dc920fdAction 4.3.4Bike InfrastructureExpand bike infrastructure through a targeted plan, looking at the possibilities of installing additions to existing bike routes such as large, bright signs, dedicated traffic signals and painted asphalt which can make drivers more attentive and aware of bikers to increase bike safety.6,7_4592765e-ad00-11e5-9c73-dc707dc920fdAction 4.3.5Materials CollectionInstitute smarter materials collection_45927924-ad00-11e5-9c73-dc707dc920fd4.4Making the collection of materials as easy as possible for Pittsburgh residents is key to any successful materials collection plan. The City handles over 400 tons of refuse daily and runs 34 routes. Meanwhile only 20% of recycled materials are diverted from landfills, with about 72% of households participating in the City’s recycling collection efforts. However, of all recyclable materials, approximately 44% are not sorted for recycling. The Bioenergy Roundtable brought up a number of areas for City leadership and involvement. The City is currently piloting a project on the Northside with the Pennsylvania Resources Council to distribute standardized residential recycling bins and evaluate the recycling activity of residents. Best Practices: 1. Barcelona - Smart Trash Cans 2. Toronto - Recycling Collection 3. San Francisco - Smaller Trash Bins 4. San Francisco - Curbside Composting 5. Wooster - Waste to Energy PowerAwareness & EducationProvide increased awareness and education for recycling, composting, and waste management to residents._45927b68-ad00-11e5-9c73-dc707dc920fdAction 4.4.1Pittsburgh ResidentsTrash CansExpand the number of "smart" trash cans which send out alerts when full, making waste management more efficient and reducing litter and operational costs in business areas.1_45927d52-ad00-11e5-9c73-dc707dc920fdAction 4.4.2RecyclingBuild upon the Northside recycling pilot project and work to expand recycling pickup collection by providing solid waste collection bins.2_459285d6-ad00-11e5-9c73-dc707dc920fdAction 4.4.3Recycling PickupInvestigate movement towards a weekly recycling pickup schedule.3_4592882e-ad00-11e5-9c73-dc707dc920fdAction 4.4.4Composting PickupExplore ways of introducing curbside composting pickup for businesses and residents.4_4592882f-ad00-11e5-9c73-dc707dc920fdAction 4.4.5Pittsburgh BusinessesPittsburgh ResidentsBio-EnergyInvest in a bio-energy plant to save residents money and help the transition of the local energy economy to renewable sources.5_45928c70-ad00-11e5-9c73-dc707dc920fdAction 4.4.6Pittsburgh ResidentsClean TechAdvance the Clean Tech sector _45928c71-ad00-11e5-9c73-dc707dc920fd5Clean Tech SectorBenchmarksCreate energy, water, and air quality benchmarks for the City_45928c72-ad00-11e5-9c73-dc707dc920fd5.1Despite the huge improvement in the past three decades, Pittsburgh’s air quality indices remain some of the worst in the nation. Outdoor air quality is primarily comprised of industrial and transportation combustion emissions, and the City and Allegheny County Health Department should explore clean technology to reduce the amount of air pollution released into the air. However, indoor levels of pollutants may be 2 to 5 times higher - and occasionally more than 100 times - higher than outdoor pollutant levels. The City is currently in the process of monitoring and metering its indoor air quality, water quality, water consumption and electricity consumption in order to establish baselines. Through this process, the City should work with the County Health Department to encourage regional stakeholders to take similar measurements and make informed, cost-effective efficiency and reduction decisions. Best Practices: 1. Philadelphia - Mandated Commercial Energy Benchmarks 2. Seattle - Energy Benchmarking LawsB uilding DiagnosticsEquip five City-owned buildings, including the City-County Building, with building diagnostic dashboards to report indoor air quality and energy and water consumption as part of the City's partnership with CMU's Metro21 Initiative._459293c8-ad00-11e5-9c73-dc707dc920fdAction 5.1.1CMUIndoor Air QualityContinue piloting an indoor air quality analysis of City buildings in partnership with CMU's CreateLab._45929652-ad00-11e5-9c73-dc707dc920fdAction 5.1.2CMU's CreateLabEnergy & Water UsageDevelop legislation mandating commercial businesses to track and report their energy and water usage by 2016.1_4592988c-ad00-11e5-9c73-dc707dc920fdAction 5.1.3Pittsburgh BusinessesPittsburgh Property OwnersThis will help property owners and businesses conserve resources, improve health and save money, and help inform future tenets of the historical consumption and trends of the building.2ProjectsSupport clean technology development & infrastructure projects_4592995e-ad00-11e5-9c73-dc707dc920fd5.2The City has a unique opportunity to convene partners to promote clean technology projects. While the City can promote clean technology through legislation, investing directly in clean technology improves quality of life through economic development and conserves natural resources, while still meeting the current demand for energy and development. By being an early adopter of clean technology the City can spur local development and adoption directly. The Clean technology sector is one of Pittsburgh fastest growing, as discovered Clean Tech systems project completed by Heinz College Students in 2014. Best Practices: 1. Portland - EcoDistricts 2. Pittsburgh - AlphaLab 3. Colorado - National Renewable Energy Lab 4. San Jose - Smart Street Lights 5. United States - Urban AlleysEco-Innovation DistrictContinue the development of the Uptown Eco-Innovation District._4592995f-ad00-11e5-9c73-dc707dc920fdAction 5.2.1The program will attract new residents and firms, and use sustainable infrastructure to redevelop this high-potential neighborhood. The UpTown team plans to implement economic and ecological development that increases equity and creates a healthy community with diverse cultural and economic backgrounds, while improving air and water quality and conserving natural resources.1Clean Tech IncubationSupport the incubation of Clean Tech through a public and private partnership that empowers local clean tech entrepreneurs with a place to test new clean energy and technology solutions.2_45929a58-ad00-11e5-9c73-dc707dc920fdAction 5.2.2Clean Tech EntrepreneursGreen Garage InitiativeFoster the Pittsburgh Green Garage Initiative to reduce carbon emissions through convenience information technology and integrated with an environmentally conscious context.3_45929d3c-ad00-11e5-9c73-dc707dc920fdAction 5.2.3Street LightsInstall Smart Street Lights with LED energy efficient bulbs to reduce electricity usages and costs by 50%, and provide a platform for integration with a suite of smart city technology. 4_45929f9e-ad00-11e5-9c73-dc707dc920fdAction 5.2.4Green InfrastructureUndertake a green infrastructure master study to explore storm water runoff solutions and biodiversity, such as green alley ways.5_4592a1a6-ad00-11e5-9c73-dc707dc920fdAction 5.2.5Awareness & DemandIncrease awareness and demand for clean technology_4592a994-ad00-11e5-9c73-dc707dc920fd5.3Considering the ecological challenges facing the residents of Pittsburgh, the City must begin to emphasize the adoption and awareness of clean technologies. Total employment in the clean technology sector increased by 29% from 2003 to 2010. However, the sector continues to lag behind the growth seen in other metropolitan areas which have begun to aid in the development of their clean technology clusters. With Pittsburgh already identified as a clean technology cluster a number of recommendations were laid out by the Clean Tech systems project completed by students at Carnegie Mellon University’s Heinz College in 2014. Best Practices: 1. Denmark - Clean Cluster 2. National - 2030 District Challenge 3. Asheville - Community Energy PlanBuilding DesignEncourage developers to use clean tech in their building designs through workshops and trainings code enhancements and design standards.1_4592a995-ad00-11e5-9c73-dc707dc920fdAction 5.3.1DevelopersEnergy & Water ConsumptionProvide leadership through the City's participation in the 2030 District Challenge, which aims to reduce energy and water consumption by 50% by the year 2030.2_4592ab4c-ad00-11e5-9c73-dc707dc920fdAction 5.3.2Sustainable and Resilient Energy PlanCreate a Sustainable and Resilient Energy Plan for Pittsburgh, that increases City purchases of renewable energy from clean energy companies operating in Pittsburgh, with an ultimate goal of 100% renewable energy consumption by 2030 and LEED certification of the City-County Building by 2020.3_4592ae80-ad00-11e5-9c73-dc707dc920fdAction 5.3.3Business EnvironmentPromote the local business environment_4592b146-ad00-11e5-9c73-dc707dc920fd6Pittsburgh BusinessesSupport local business in Pittsburgh_4592b3b2-ad00-11e5-9c73-dc707dc920fd6.1Pittsburgh BusinessesSmall businesses are a cornerstone of the Pittsburgh economy and an integral part of the unique culture in each neighborhood. Providing business piloting opportunities and sharing city information and resources are a few focus areas for the City to aid Pittsburgh's local businesses. During the Mayor's Coworking Space and Startup Roundtables the City received feedback from local entrepreneurs for ways the City could help improve Pittsburgh’s business environment. Coworking spaces are shared work environments that allow new companies to share resources and lower costs during their startup phase. Numerous organizations have been working in these areas for years. Increasing governmental cooperation with these organizations already at work will be key to improving Pittsburgh as a place to do business. Action 6.1.1 Engage with businesses through programs that could include; mobile trucks, pop up business sites, or temporary retail kiosks for entrepreneurs to test their business concepts.1 Best Practices: 1. Memphis - Start-Up Competition 2. Akron - Unbox Akron 3. Seattle - Technology Matching Fund 4. Chicago - Smart CommunitiesLocal Products & ServicesHighlight unique local products and services through partnerships and awareness programs. 2_4592b6fa-ad00-11e5-9c73-dc707dc920fdAction 6.1.2Business Creation ProcessMap the business creation process for the average Pittsburgh entrepreneur in order to recommend improvements and lower barriers to start a business._4592b984-ad00-11e5-9c73-dc707dc920fdAction 6.1.3Pittsburgh EntrepreneursProduct & Service TestingCreate a framework or working group focused on adapting and testing local business products and services within City government.3_4592bbb4-ad00-11e5-9c73-dc707dc920fdAction 6.1.4Coworking SpacesWork with local community coworking spaces to subsidize qualified applicants who would otherwise be unable to afford membership._4592bed4-ad00-11e5-9c73-dc707dc920fdAction 6.1.5E-commerceIdentify, promote and fill the gaps of local E-commerce tutoring and mentorships aimed at small business owners.4_4592c262-ad00-11e5-9c73-dc707dc920fdAction 6.1.6Small Business OwnersMentoring & FellowshipsSupport mentoring and fellowship programs_4592c492-ad00-11e5-9c73-dc707dc920fd6.2Pittsburgh has an expansive network of knowledgeable leaders across different business sectors and the public sector. Using this network to connect organizations with emerging leaders and enterprises advances the success of new entrants, diversifying Pittsburgh’s local economy. Initiatives that involve connecting mentors with new businesses and students would help advance Pittsburgh’s position as a "best city to start a business" and advance job opportunities for students. In 2015, the City began the Summer Youth Employment Program in order to increase internship and employment opportunities for Pittsburgh students. Best Practices: 1. Small Business Administration - Mentorship Program 2. San Francisco - Code 2040 3. National - Black Girls Code 4. Saint Louis - Mosaic ProjectSmall-Business MentorshipSupport existing small-business mentorship programs to connect established companies with smaller businesses, newer businesses, or even potential clients to provide guidance when starting a new venture.1_4592c7c6-ad00-11e5-9c73-dc707dc920fdAction 6.2.1Small Businesses in PittsburghFellowship ProgramsExpand local and national fellowship programs to connect businesses and government to local universities and create a pipeline for students. _4592ca50-ad00-11e5-9c73-dc707dc920fdAction 6.2.2Pittsburgh BusinessesUniversity StudentsUniversities in PittsburghThis would help secure the City's talented graduating population by encouraging students to stay in Pittsburgh.2, 3Leadership Mentor ProgramLaunch a leadership mentor matching program for immigrant entrepreneurs and community leaders through the Welcoming Pittsburgh Plan. 4_4592cc80-ad00-11e5-9c73-dc707dc920fdAction 6.2.3Immigrant EntrepreneursCommunity LeadersCapital & ResourcesConnect local businesses with capital and resources_4592cfb4-ad00-11e5-9c73-dc707dc920fd6.3Pittsburgh BusinessesInvestment and contributions from local corporations as well as pilot opportunities are necessary in order for the innovation economy to thrive. Without early funding, young companies cannot survive. Access to resources, both educational and monetary, are paramount to a company’s success. This was a key topic from local entrepreneurs and investors during the Mayor’s Accelerator, Startup and Venture Capital Innovation Roundtables. Best Practices: 1. Cincinnati - Cintrifuse Fund of Funds 2. Austin - Getting Connected 3. National - Welcoming Economies (WE) Global NetworkInvestmentCreate an impact investment tool such as a fund of funds to focus on inclusive innovation. 1_4592d23e-ad00-11e5-9c73-dc707dc920fdAction 6.3.1Capital AccessSupport the expansion of local resources for access to capital through Community Development Finance Institutions (CDFI) such as Bridgeway Capital and Northside Community Development Fund, and Urban Redevelopment Authority programs that encourage new businesses and foster investment._4592d478-ad00-11e5-9c73-dc707dc920fdAction 6.3.2Community Development Finance Institutions (CDFI)Bridgeway CapitalNorthside Community Development FundUrban Redevelopment AuthorityBusiness SupportStrengthen the City's support of business through the enhancement of the City's Small Business Resource Fairs and LaunchPGH.com . 2_4592d7b6-ad00-11e5-9c73-dc707dc920fdAction 6.3.3Pittsburgh BusinessesImmigrant & Minority BusinessesGrow immigrant and minority businesses through the Welcoming Pittsburgh Plan. 3_4592da40-ad00-11e5-9c73-dc707dc920fdAction 6.3.4Immigrant BusinessesMinority BusinessesBrandingBrand Pittsburgh as an "Inclusive Innovation City"_4592dc84-ad00-11e5-9c73-dc707dc920fd6.4Promoting Pittsburgh as a center for new and creative industries while also highlighting areas of inclusive innovation is important in attracting new residents, businesses and investment. Doing so will not only improve Pittsburgh’s Business environment, but also the surrounding region as well. Best Practices: 1. Ireland - The Gathering Ireland 2. New Orleans, Detroit, Cleveland and Durham - Forward Cities 3. Chicago - Innovation Day 4. New York - NYU Center for Urban Science and Research 5. National - Strengthening Communities By Welcoming All ResidentsMedia CampaignBegin a multi-year media campaign that works with community partners and promotes both their work and the Pittsburgh region._4592dfcc-ad00-11e5-9c73-dc707dc920fdAction 6.4.1Community PartnersNative PittsburghersInvite prominent native Pittsburghers who have scattered across the globe to re-engage with the City through deliberate programs and partnerships.1 _4592e26a-ad00-11e5-9c73-dc707dc920fdAction 6.4.2Native PittsburghersNetworkForm a national network with other cities' innovative leaders to help stay abreast of successful regional policies and projects.2_4592e4d6-ad00-11e5-9c73-dc707dc920fdAction 6.4.3Municipal Innovation LeadersHighlightingHighlight the success of companies across the City in a consistent and deliberate fashion.3_4592e922-ad00-11e5-9c73-dc707dc920fdAction 6.4.4Pittsburgh CompaniesEconomic DevelopmentCoordinate economic development activity between the City, Allegheny County, Universities and local economic development organizations, through programs such as PowerUp Pittsburgh._4592ebca-ad00-11e5-9c73-dc707dc920fdAction 6.4.5Allegheny CountyUniversitiesLocal Economic Development OrganizationsResearchDeepen the City's engagement with local universities to tie academic research to help develop innovative City policies.4_4592ee2c-ad00-11e5-9c73-dc707dc920fdAction 6.4.6Local UniversitiesImmigrantsPromote best practices to increase the hiring of immigrants through the Welcoming Pittsburgh Plan. 5_4592f17e-ad00-11e5-9c73-dc707dc920fdAction 6.4.7Immigrants2015-12-27http://pittsburghpa.gov/innovation-performance/innovationroadmap/documents/Pittsburgh-Roadmap-for-Inclusive-Innovation.pdfOwenAmburOwen.Ambur@verizon.net