Information Technology Operating PlanTechnology powers the Federal Government’s ability to deliver on its mission. This Administration is leading a unified IT operating plan that centers on the American people and gives them a Government that understands who they are, what they need, and how best to deliver services to them efficiently, effectively, and equitably, with accessibility and respect. ^ ITOR, TMF, and FCSF are key to enabling strategic-level execution of IT efforts and investments across Federal agencies. The funds have different and complementary strengths that stem from their inherent purposes and variations in the operating models of the implementing organizations. ^ Our agency partners are also key to driving transformation. OMB and GSA partner to set policies, create shared solutions, and encourage best practices to empower agencies to invest in the best IT tools and services.Key Priorities ~ To maximize the impact of these funds, OMB applies the appropriate level of strategic oversight to prevent duplication of efforts, direct the funds to their highest use, and ensure coordination among agencies. OMB calls together key stakeholders, promotes knowledge sharing, and provides strategic analysis of projects and progress. ^ There are four key priorities that the TMF, FCSF, ITOR, and individual agencies are working together to advance:Chief Information Officers CouncilCIOC_2f91fc52-3883-403c-8e4a-ee2c4641dfd9Clare A. MartoranaFederal Chief Information Officer (FCIO), Office of Management and Budget, Executive Office of the President (EOP)Information Technology Oversight and Reform (ITOR) AccountITOR enables the Federal Government to achieve efficiency, effectiveness, and security across its IT investments, reduce cybersecurity risk, and implement innovative IT solutions.Technology Modernization Fund (TMF)The TMF allows agencies to access capital needed to tackle IT modernization needed to keep up with the fast pace of changing technology.Federal Citizen Services Fund (FCSF)The FCSF enables public access and engagement with the Federal Government through an array of both public and agency-facing cross-Government shared services and programs.Federal agencies deliver on their missions_cc014a28-e8e3-11ec-87e1-904a1e83ea00To deliver services to the American people_cc014c3a-e8e3-11ec-87e1-904a1e83ea00EfficiencyEffectivenessEquityAccessibilityRespectTechnologyThe foundation for sustainably developing, maintaining, and iteratively advancing ... technical systems requires:ExpertiseTechnical experts within the Government partner with non-technical program personnel throughout program and project execution to ensure technology and the customer are at the center of processes from the start. Technical talent is essential to accomplish the mission and fundamental duties of the Government, while avoiding the risks that come with outsourcing. They also provide essential guidance and feedback to industry partners and contractors to ensure project requirements are met. These experts include software engineers, IT specialists, product managers, designers, user researchers, acquisition specialists, and a host of additional in-house specialists whose expertise is required for building and iterating on technical systems and engaging key stakeholders to gain support for that work.SharingShared digital services, products, infrastructure, and channels enable agencies to create streamlined, consistent customer experiences across Government programs and services, and to benefit from economies of scale.RelationshipsStrong, well-managed relationships with industry ensure the Government takes advantage of industry innovation and does not reinvent the wheel for existing technology. They can bolster existing technical capacity within agencies and provide both generalized and specific support, especially in the areas of widely-used commercial off-the-shelf (COTS) products and operational technology (e.g., human resources systems, financial management systems, and cloud services).CybersecurityBolster cybersecurity_cc014d84-e8e3-11ec-87e1-904a1e83ea00Key Priority 1Bolstering cybersecurity by ensuring every Department and Agency is increasing the safety and security of public services, and implementing the requirements contained in the Executive Order on Improving the Nation’s Cybersecurity, as well as the Federal Zero Trust Strategy. _cc014f28-e8e3-11ec-87e1-904a1e83ea00IT ModernizationAdopt modern technologies_cc01504a-e8e3-11ec-87e1-904a1e83ea00Key Priority 2Adopting modern technologies, employing methods of continuous improvement, and scaling them across Government to make Government run more effectively and improve the delivery of trusted services._cc01518a-e8e3-11ec-87e1-904a1e83ea00Customer ExperienceUs design and technology to deliver exceptional customer experiences_cc0152d4-e8e3-11ec-87e1-904a1e83ea00Key Priority 3Digital-First Customer Experience ~ Using design and technology to deliver an exceptional customer experience for the American public that demonstrably meets user needs and is on par with today’s customer expectations. _cc0153f6-e8e3-11ec-87e1-904a1e83ea00DataHarness data to power Government operations and citizen experiences_cc015522-e8e3-11ec-87e1-904a1e83ea00Key Priority 4Data as a Strategic Asset ~ Driving key insights into the decision-making process by harnessing accurate, available, and actionable data to power intelligent Government operations and citizen experiences._cc015662-e8e3-11ec-87e1-904a1e83ea00IT InvestmentsAchieve efficiency, effectiveness, and security across IT investments_cc01578e-e8e3-11ec-87e1-904a1e83ea00ITORInformation Technology Oversight and ReformThe ITOR account enables the Federal Government to achieve efficiency, effectiveness, and security across its IT investments. ITOR is used to drive results in the adoption and advancement of modern IT and cybersecurity practices...OMBOMB, through USDS, also uses ITOR funding to bring together the best engineering, design, and Government talent to change the approach to technology by deploying small and responsive teams for critical projects, which is also key to driving adoption and advancement of modern IT across agencies.USDSUSDS also received a direct appropriation of $200 million from ARP to aid its engagement on high impact efforts, such as: establishing the Child Tax Credit website and strategy; modernizing the U.S. Department of Agriculture’s Special Supplemental Nutrition Program for Women, Infants and Children; building the website through which every household in America could order free COVID-19 tests; and building an interagency system that decreased processing time for evacuating Afghans.Strengths ^ 1. Leadership and direction to agencies: OFCIO coordinates critical policies across key partner agencies, and works to ensure all agencies have the appropriate leadership, implementation plans, and resource alignment to drive improvements in IT and cybersecurity. ^ 2. Surging resources during crises: ITOR provides the flexibility to expand personnel or directly resource agencies, allowing OMB to respond within hours or days to urgent needs, even in complex interagency contexts. ^ 3. Executive support for risk-taking: USDS and OFCIO’s unique role within EOP allows them to drive execution on key Administration priorities and to support agencies to “think differently” about modernization and take managed risks in trying new approaches. ^ Strategy ~ Looking ahead, OFCIO and USDS aim to: Technical TalentImprove the Government’s base of technical talent_cc0158ce-e8e3-11ec-87e1-904a1e83ea00ITOR 1Improve the Government’s base of technical talent across the interagency through initiatives such as pooled, rigorous hiring certificates for technical talent, and a certification program allowing acquisition professionals to use innovative and flexible approaches to buy IT products and services.CoordinationCoordinate across the tech ecosystem_cc015a18-e8e3-11ec-87e1-904a1e83ea00ITOR 2Coordinate across the tech ecosystem by using OFCIO and USDS’s regular interagency engagement to further strategic priorities. For example, OFCIO, USDS, other OMB offices, and GSA, with an array of other agencies, are contributing to implementation of the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government by aligning technology investments to modernize identified life experiences.CybersecurityAdvance cybersecurity_cc015b4e-e8e3-11ec-87e1-904a1e83ea00ITOR 3Advance cybersecurity by overseeing and supporting agency implementation of Zero Trust plans and executing the Executive Order on Improving the Nation’s Cybersecurity.Budget RequestsAlign budget requests based on cybersecurity risk mitigation and strategic IT priorities._cc015c84-e8e3-11ec-87e1-904a1e83ea00ITOR 4OMB’s Resource Management Offices rely on OFCIO’s expertise to validate and prioritize IT investments across the Federal Government, and OFCIO expects to elevate data-driven insights to make that process more effective.IT ModernizationTackle critical IT modernization projects_cc015dc4-e8e3-11ec-87e1-904a1e83ea00TMFTechnology Modernization FundThe Technology Modernization Fund (TMF) enables agencies to tackle critical IT modernization projects aligned with the fast pace of changing technology and agency needs.Federal AgenciesGSAAgencies work with GSA's TMF Program Management Office (PMO) to submit proposals to the TMF Board, chaired by the FCIO, for assessment, investment, and review throughout the project lifecycle. The TMF has seen tremendous demand after the $1 billion appropriation through the ARP.TMF BoardAs of May 2022, the TMF Board has received over 130 proposals requesting over $2.5 billion from more than 60 Federal agencies and components. Strengths ^ 1. Accountability of agency teams: The TMF improves the likelihood of project success through an incremental investment approach, tying project funding to delivery of specific milestones and strong technical oversight; this iteration enables teams to adjust course as needed. ^ 2. Jump-start capital investments: The TMF can offer rapid infusions of funding in a flexible manner, allowing agencies to commit capital needed for multi-year technology projects. ^ 3. Systematic project vetting: The TMF PMO has technical expertise in areas such as cybersecurity and user design and research, enabling it to evaluate every proposal and actively advise agencies on best practices. OMB also reviews proposals and can identify the potential for duplicative investments at agencies. ^ 4. Trend-spotting across Federal IT: As the head of the TMF Board, the FCIO has a unique birds-eye view of IT investments across the Federal enterprise – including where demand is shared, concentrated, or trending for modernization needs – and can prioritize investments accordingly. ^ Strategy ~ Looking ahead, the TMF aims to:Performance Data & Best PracticesGather IT modernization performance data and best practices_cc01601c-e8e3-11ec-87e1-904a1e83ea00TMF 1Gather IT modernization performance data and best practices to proactively inform the IT modernization efforts of all agencies, whether recipients of TMF funding or not. These “learn once, use many” insights will offer guidance that reflects the lessons learned from TMF.Shared ServicesIdentify possibilities for new shared services_cc016170-e8e3-11ec-87e1-904a1e83ea00TMF 2Identify possibilities for new shared services based on an enterprise-level view of agency needs – these possibilities could be developed by GSA, or scaled or adopted by individual agencies with support from OFCIO and USDS.ReadinessEnsure agencies are equipped for success_cc0162c4-e8e3-11ec-87e1-904a1e83ea00TMF 3Conduct enhanced readiness assessments to ensure agencies are equipped for success, including having teams build and test their assumptions through rapid prototypes.BenchmarksEstablish new benchmarks for efficient, effective technology modernization_cc01640e-e8e3-11ec-87e1-904a1e83ea00TMF 4Demonstrate an effective model of technology investment to raise the bar in establishing new benchmarks for efficient, effective technology modernization. Shared ServicesProvide cross-Government digital shared services_cc01654e-e8e3-11ec-87e1-904a1e83ea00FCSFFederal Citizen Services FundThe Federal Citizen Services Fund (FCSF) provides sustainable cross-Government digital shared services that achieve agency cost savings, improve security, and provide taxpayers a better public experience.Key FCSF InitiativesKey initiatives include:FedRAMPUSA.govdata.govdigital.govsearch.govUSWDSDigital Analytics Programvote.govchallenge.gov10xNew FCSF ProgramsNewly created or acquired programs and services include:Public Benefits StudioFederal Audit ClearinghouseU.S. Digital CorpsPresidential Innovation FellowsMAX.govOpen Government SecretariatCitizensThe FCSF received a one-time capital investment of $150 million in the ARP to enable reimagining citizens’ interactions with the Government. These investments are made leveraging best practices from the 10x program and include development of the U.S. Digital Corps, providing shared services for the Child Tax Credit website, providing surge support to review cloud products for FedRAMP inclusion, and development of a new Public Benefits Studio.Strengths ^ 1. Gaining efficiencies through shared services: The FCSF funds the deployment, improvement, and maintenance of essential shared services and programs (both public and agency-facing) that meet the needs of multiple agencies, reducing duplication and increasing economies of scale. ^ 2. Maintaining strong, well-managed relationships with industry: The FCSF funds efforts that help the Government take advantage of industry innovation without reinventing the wheel for existing technology, in addition to encouraging industry partners to engage with the Government to solve problems. ^ 3. Empowering success of agency technology missions: The FCSF enables agencies to focus their efforts on mission-specific challenges and opportunities by providing agencies with the ongoing ability to develop and implement shared services (either from ideation or by scaling a new service). ^ 4. Fostering technical talent: The FCSF funds services and programs, such as the Technology Transformation Services and U.S. Digital Corps, that provide access to much needed technical talent ranging from senior executives to early career hires. ^ Strategy ~ Looking ahead, the FCSF aims to: Modernization & ScalingScale up and modernize high-impact Government-wide initiatives_cc0166a2-e8e3-11ec-87e1-904a1e83ea00FCSF 1High Impact Service Providers (HISPs)Federal AgenciesState GovernmentsLocal GovernmentsTribal GovernmentsTerritorial GovernmentsScale up and modernize existing and essential high-impact Government-wide priority initiatives to support High Impact Service Providers (HISPs), Federal agencies, and State, local, Tribal, and territorial governments. ImprovementImprove existing shared services_cc01681e-e8e3-11ec-87e1-904a1e83ea00FCSF 2Federal Audit ClearinghousePresidential Innovation Fellows ProgramImprove existing shared services previously funded from other sources or at other agencies, that are transitioning into the FCSF and will benefit from the expertise of GSA, such as the Federal Audit Clearinghouse and the Presidential Innovation Fellows Program.IntegrationIntegrate with the TMF and OMB_cc0169a4-e8e3-11ec-87e1-904a1e83ea00FCSF 3OMBFor example, OMB’S near-term focus on designated HISP services and long-term focus on designated cross-agency life experiences can provide critical insights into priority programs or services that can be supported through FCSF funding and initiatives.Integrate with the TMF and OMB to inform the priorities and direction for FCSF-funded shared services and activities.2022-06-10https://www.cio.gov/assets/files/Federal-IT-Operating-Plan-June-2022.pdfOwenAmburOwen.Ambur@verizon.net