http://xml.gov/stratml/drybridge/MSPW.xmlModel Strategic Plan for a WebsiteModel Strategic Plan for a WebsiteMSPW_a2ce5b97-6963-413b-9c72-d5405304784bOur agency website will open government to its citizens and support the business processes necessary to achieve our mission. Our website will offer complete information and efficient and secure processes to work with our business partners. Our website will help ensure that when citizens interact with this agency, they are able to: Get the information or service they want without knowing which part of our agency provides it Get answers to their questions promptly, completely, in words they understand Complete government transactions—including filling out forms and applying for programs—online, and those processes are easy to find and easy to use Talk to a person when they want Get the same answers to their questions no matter who they ask or how they ask them (online, phone, mail) Get clear and accurate instructions on where to start and what happens next This is the vision that guides our strategic goals and objectives._aa94836c-a37f-4267-8adc-f465d173d392_b98333ee-7ed7-11df-a3bb-0c767a64ea2aWebsite Quality and Ease-of-UseImprove the quality and ease–of–use of agency websites by identifying and enhancing the efficiency of the most used tasks, making those tasks easier to find, and eliminating content that is outdated, redundant, and inaccurate._f8bc3b57-5093-4940-870a-2027759637aa1Top TasksIdentify the most used (top) tasks_4a41bfa7-d9fe-4b6c-88e9-163033618c871.aTask EfficiencyImprove the efficiency of the top tasks_dc994585-27aa-4809-b152-68040fba78bb1.bHome Page DesignImprove the design of the home page to make it easier to find the top tasks_3c6b0ff1-6342-4974-a4c6-70bb20cc20571.cCertification ProcessEstablish a quarterly certification process, requiring managers to certify that their web content is both current and accurate_be0a3c30-285a-447e-845e-ae1474b3a86f1.dCertification FailuresEstablish consequences for failure to complete the certification process_b58e5781-1728-4d54-8b1e-38d6febb58701.eAnnual ReviewsEstablish an annual review process to verify and enhance top tasks_0753592e-fbc7-46df-afee-72ace33cd8c31.fCross-Agency ConsolidationWork across agencies to consolidate and/or link top tasks to help citizens get complete information and follow logical sequences_704b798c-86e6-450d-8250-aef8a80de8481.gWeb Governance StructureImprove the efficiency and effectiveness of the agency's web governance structure to ensure the agency's websites are operated effectively and that they support mission achievement and public service._d17b4c4c-14d7-497b-ba04-bbedccbd5d252Agency Web PoliciesReview and update agency web policies_8b889667-4e66-40b3-9aa8-a5d4109a61cb2.aQuarterly MeetingsEstablish a quarterly meeting of all members of the governance structure to review progress and discuss plans_88d87e89-f96b-40fa-902d-cd34353224292.bProcurement OfficersIncorporate the Chief Procurement Officer in the agency governance structure to ensure contracts comply with agency web policies_275af9a4-a1fd-481b-b0f7-9095f8754af92.cE-NewsletterCreate a monthly e–newsletter for all agency managers, keeping them informed on web plans and achievements_d9f5f107-34d0-4047-bb49-ed053471d49c2.dPerformance StandardsDevelop performance standards for all agency web managers and web coordinators_975e6d70-6aae-4473-af90-a82ee3c293e32.eGovernmentwide PolicyIdentify and publicize opportunities to work across government on policy issues, and encourage all members of the governance structure to participate_c19aa31c-3ca5-4f49-b989-3aa2280bac502.fCommunications and ContentImprove communication with citizens by improving the content of the websites, including writing, organization, and methods of delivery._b6d73e5e-c390-4d9a-aa6e-d55136a00a043Plain LanguageTrain all employees who routinely contribute to the website to write using the principles of "plain language."_1f335838-6fc6-42d8-b58a-d3f8ce70b7533.aReview ProcessDevelop and implement a process to review and—where needed—rewrite web content to make it easier to understand and use._da1d6b73-b202-4462-a225-f8115d877d493.bConsolidated ContentWork with other agencies to consolidate content around topics of interest to the public_f5d8f335-3a6c-4dc0-9f2b-c48f309e23363.c2010-06-23http://www.usa.gov/webcontent/governance/strategic_plan_outline.shtmlOwenAmburOwen.Ambur@verizon.net