Federal Enterprise Architecture Service Component Reference ModelThe SRM is a business-driven, functional framework classifying Service Components according to how they support business and performance objectives. It serves to identify and classify horizontal and vertical Service Components supporting federal agencies and their IT investments and assets. The model aids in recommending service capabilities to support the reuse of business components and services across the federal government. IT investments can be service providers or consumers. Service providers allow consumers to reuse their business and technical capabilities.The SRM is organized across horizontal service areas, independent of the business functions, providing a leverage-able foundation for reuse of applications, application capabilities, components, and business services. It is structured hierarchically as: 1. Service Domain, 2. Service Type, 3. ComponentFederal Enterprise Architecture Service Component Reference ModelFEA SRM_fcf7f877-42f8-4375-8b39-b8b56e084bb2_fc459ec0-74da-11e0-84f2-1e127a64ea2aThe SRM is intended for use to support the discovery of government-wide business and application Service Components in IT investments and assets._8a5814b0-5573-480c-a671-d25fc7b48099Customer Initiated AssistanceAllow customers to proactively seek assistance and service from an organization_a1840a2a-f6d7-41d9-909f-857241de556d1Assistance RequestSupport the solicitation of support from a customer._6b2ada66-1169-4fc6-b3b5-db0d42c189f21.1Multi-Lingual SupportAllow access to data and information in multiple languages._b5387d38-ce59-4a86-9136-82c10c5365941.2Online HelpProvide an electronic interface to customer assistance._02d0053a-c12b-4b59-aec2-51575826c9e91.3Online TutorialsProvide an electronic interface to educate and assist customers._e2a9b26c-8745-4884-a9ed-e996a400728c1.4Reservations / RegistrationAllow electronic enrollment and confirmations for services._025009d8-0cbb-4251-93e7-a23a0cdfa26c1.5SchedulingSupport the plan for performing work or services to meet the needs of an organization’s customers._20547784-a03d-48b2-985d-77adef8246791.6Self-ServiceAllow an organization’s customers to sign up for a particular service at their own initiative._75c55eb8-707f-4af1-b6b1-d4fca733019c1.7Customer PreferencesAllow an organization’s customers to change a user interface and the way that data is displayed._99386224-4eeb-434f-b7fa-2dc9778253342Alerts and NotificationsAllow a customer to be contacted in relation to a subscription or service of interest._76b1d5be-d349-4cba-b399-3afe862898502.1PersonalizationProvide capabilities to change a user interface and how data is displayed._317f6c4b-1ed5-41b6-bc7d-0964b9cf2c9c2.2SubscriptionsAllow a customer to join a forum, listserv, or mailing list._ed69dd9a-7ed2-4cd4-8cb0-ab0187b3d3872.3Customer Relationship ManagementPlan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered._f7b6b242-d9ba-41e1-927d-174d7161a37f3Brand ManagementSupport the application of a trade name to a product or service as well as developing an awareness for the name._778aae2d-baa0-4a6e-b1b9-8cb2ea281e6c3.1Call Center ManagementHandle telephone sales and/or service to the end customer._1b9fb733-de01-45b4-b0cd-36ec42aabbf23.2Contact ManagementKeep track of people and the related activities of an organization._c6c40960-ab4e-495c-be34-dfeabe94c81b3.3Contact and Profile ManagementProvide a comprehensive view of all customer interactions, including calls, email, correspondence and meetings; also provide for the maintenance of a customer’s account, business and personal information._bed60f2e-5fce-4437-9968-f9e0f9a49fc23.4Customer / Account ManagementSupport the retention and delivery of a service or product to an organization’s clients._e046063c-1d57-40a9-bd71-7900ed89ba723.5Customer AnalyticsAllow for the analysis of an organization’s customers as well as the scoring of third party information as it relates to an organization’s customers._78d92d16-9778-4926-b1c5-320cba96a1743.6Customer FeedbackProvide capabilities to collect, analyze and handle comments and feedback from an organization’s customers._ba6fa36a-5468-4bba-bf0a-4b5e0cf76a233.7Partner Relationship ManagementProvide a framework to promote the effective collaboration between an organization and its business partners, particularly members of the distribution chain (e.g., channel and alliance partners, resellers, agents, brokers, and dealers) and other third parties that support operations and service delivery to an organization's customers; includes performance evaluation of partners, if necessary._2545f457-2557-4381-b2e8-3433cb0c4b153.8Product ManagementFacilitate the creation and maintenance of products and services._62e06208-26d4-44d1-b9b8-277d557ec9b43.9Sales and MarketingFacilitate the promotion of a product or service and capture of new business._17810735-409a-4c2e-b1c3-7b1acf7eb8933.10SurveysEnable collection of useful information from an organization’s customers._24e89c77-680a-40a4-ac4b-bd1810c50be63.11Routing and SchedulingAutomatically direct, assign, or allocate time for a particular action or event._c5ed8725-bcd7-4b8b-ae03-19711c6a8e614Inbound Correspondence ManagementManage externally initiated communication between an organization and its stakeholders._5ca805fb-ea6e-4b99-a487-974b68cfdc944.1Outbound Correspondence ManagementManage internally initiated communication between an organization and its stakeholders._6992a2d1-9de2-46e9-a300-19afd72579564.2Tracking and WorkflowAutomatically monitor and route documents to the users responsible for working on them to support each step of the business cycle._43eac851-ed3c-47f7-87c4-5394b93d61d25Case ManagementManage the life cycle of a particular claim or investigation within an organization to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers._c5b8b266-213f-4d5f-8c8b-682c84c19c565.1Conflict ResolutionSupport the conclusion of contention or differences within the business cycle._008fcad2-a52f-41cb-ba61-4650617ad8e45.2Process TrackingAllow the monitoring of activities within the business cycle._87d16857-3301-433e-9a8e-2354a7383e355.3Investment ManagementManage the financial assets and capital of an organization._18f67485-5093-4543-8c94-44da6b42deed6Performance ManagementMeasure the effectiveness of an organization's financial assets and capital._6dd8781d-f631-404e-800b-900838e9ea6b6.1Portfolio ManagementSupport the administration of a group of investments held by an organization._d012f254-7d04-4c50-84ae-90fdf4bff60c6.2Strategic Planning & ManagementSupport the determination of long-term goals and the identification of the best approach for achieving those goals._eb0abb2b-5800-45a3-ac3f-3128781baeb16.3Management of ProcessRegulate the activities surrounding the business cycle of an organization._38302b74-3a54-4de4-9b98-2a29d511e3227Business Rule ManagementManage the enterprise processes that support an organization and its policies._44516b3b-4639-4ed8-b09e-fd22a288cd017.1Change ManagementControl the process for updates or modifications to the existing documents, software or business processes of an organization._6d15e99c-48f3-4ffb-a1dc-9a4ab46c1ffc7.2Configuration ManagementControl the hardware and software environments, as well as documents of an organization._52d93155-4962-494a-97c1-3b967e78e3387.3Governance / Policy ManagementInfluence and determine decisions, actions, business rules and other matters within an organization._62eae777-8ff4-4346-9967-373a5fe3e6037.4Program / Project ManagementManage and control a particular effort of an organization._baf0c54e-1c7b-4116-816c-8ff9e314ec597.5Quality ManagementDetermine the level that a product or service satisfies certain requirements._f62cc44f-41c1-4371-a88e-eefe6db765197.6Requirements ManagementGather, analyze and fulfill the needs and prerequisites of an organization's efforts._97aa208b-f484-405b-b6c1-ff23e8ac33717.7Risk ManagementSupport the identification and probabilities or chances of hazards as they relate to a task, decision or long-term goal._9f421014-5af5-4399-a25b-cfd06a4ef25c7.8Organizational ManagementSupport both collaboration and communication within an organization._9ab015eb-9982-4f62-8e4d-ab28c0b365ad8Network ManagementMonitor and maintain a communications network in order to diagnose problems, gather statistics and provide general usage._49459295-46e9-48d7-b21e-5f0e0ba0a1f38.1Workgroup / GroupwareSupport multiple users working on related tasks._1569eb66-eb59-4d05-9ce4-8aee2e4a43b58.2Supply Chain ManagementPlan, schedule and control a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer._6e72218d-19b5-425b-b879-75eada0f8a3c9Catalog ManagementSupport the listing of available products or services that an organization offers._7b02e64e-2081-49a3-af83-42d854921de19.1Inventory ManagementBalance customer service levels with inventory investment._a07bacaf-07c2-4d8b-98b7-83394264c73a9.2Invoice / Requisition Tracking and ApprovalSupport the identification of where a shipment or delivery is within the business cycle._d1ba9bae-db4c-471c-b632-54065f827b349.3Logistics and TransportationProvide for efficient freight and traffic management._419e5ffb-b8f9-4d5a-8601-3f3dfff8bad09.4Ordering / PurchasingAllow the placement of request for a product._b1838ae0-ab3f-44ed-adcd-b22d81eaf5bb9.5ProcurementSupport the ordering and purchasing of products and services._aaad6fff-c6ff-4b5b-92b0-760dad5d96cc9.6Returns ManagementCollect, analyze, and resolve product returns or service cancellations._67d97168-54c6-4888-b61f-68dd684e30199.7Sourcing ManagementSupport the supply of goods or services as well as the tracking and analysis of costs for these goods._0e099030-1c70-48a9-8fbc-056eb989b6599.8Storefront / Shopping CartSupport the online equivalent of the supermarket cart, where orders and merchandise are placed._901cb533-b321-4bc7-a9e0-98832c08f4189.9Warehouse ManagementProvide for the storage and movement of materials within a warehouse, including these processes: material receipt, order picking, packaging, labeling and shipping._8f08e344-90d0-4be7-b379-81b7add2a8a59.10Content ManagementManage the storage, maintenance and retrieval of documents and information of a system or website._4af0e4fe-5ca6-4cff-aea0-ce1bcbc0d52910Content AuthoringAllow for the creation of tutorials, CBT courseware, Web sites, CD-ROMs and other interactive programs._eb96e409-8dc3-41d2-9169-f444a1138a4b10.1Content Publishing and DeliveryAllow for the propagation of interactive programs._fce95dd2-43af-4e42-a994-23c774bd9e1e10.2Content Review and ApprovalAllow for the approval of interactive programs._e93ac3b7-8c87-4e0e-9684-6cfd5001dcf110.3Syndication ManagementControl and regulate an organization's brand._0bcb99de-64e0-4faa-b030-8246da0841e410.4Tagging and AggregationSupport the identification of specific content within a larger set of content for collection and summarization._bef8ff11-34a3-47b7-b981-e6fe76611f3b10.5Document ManagementControl the capture and maintenance of an organization’s documents and files._97f44b9d-ab83-4eb5-ab6e-78de7581e15511ClassificationSupport the categorization of documents._04a0a3a5-34ce-4d56-9ce2-fbcc580d4cda11.1Document ConversionSupport the changing of files from one type of format to another._82428d66-81b3-40db-98a2-bb26c74d18ae11.2Document Imaging and OCRSupport the scanning of physical documents for use electronically._98b1e13d-2caf-4423-80a6-fce5fbca2d8c11.3Document Referencing Document ReferencingSupport the redirection to other documents and information for related content._3e5f7762-7092-4d18-95b9-a72da9a54cd311.4Document Review and ApprovalSupport the editing and commendation of documents before releasing them._47273ce2-1cb8-4f19-82d6-7a8cb6ede0f811.5Document RevisionsSupport the versioning and editing of content and documents._2b006b7f-61d5-423b-b6be-55275798f82911.6Library / StorageSupport document and data warehousing and archiving._17cc8bba-97be-41d3-802a-e117967dff1911.7Knowledge ManagementSupport the identification, gathering and transformation of documents, reports and other sources into meaningful information._f035da09-571c-492e-aa2c-b890fed0b9ee12CategorizationAllow classification of data and information into specific layers or types to support an organization._16925c18-ac1e-4190-a590-9b2c00ed045412.1Information Mapping / TaxonomySupport the creation and maintenance of relationships between data entities, naming standards and categorization._326fb596-e57d-4b23-ac88-af8c2de8505912.2Information RetrievalAllow access to data and information for use by an organization and its stakeholders._2c786f3b-0cbe-4b70-88f6-472cce9d9df312.3Information SharingSupport the use of documents and data in a multi-user environment for use by an organization and its stakeholders._51dd6f44-f0b3-4443-b407-4c69a102a46012.4Knowledge CaptureFacilitate collection of data and information._556111e7-e5a3-4978-9666-c22de7ffb3c512.5Knowledge DiscoveryFacilitate the identification of useful information from data._0ebb1dfe-edd4-450e-a550-a1ee24f2f15c12.6Knowledge Distribution and DeliverySupport the transfer of knowledge to the end customer._b9fc34f1-d277-4efd-8b1b-838027cd0edc12.7Knowledge EngineeringSupport the translation of knowledge from an expert into the knowledge base of an expert system._1fcf663a-e5a7-46b5-b35a-6b1d9caa3b1712.8Smart DocumentsSupport the interaction of information and process (business logic) rules between users of the document. (i.e. the logic and use of the document is embedded within the document itself and is managed within the document parameters)._23e943c6-906b-4cbf-a753-2c02ce9e39c712.9Records ManagementSupport the storage, protection, archiving, classification and retirement of documents and information._6d46b394-82b7-43c9-bbef-57827d15ac1713Digital Rights ManagementSupport the claim and ownership of intellectual capital and artifacts belonging to an organization._a0fd99ad-5833-462b-9e41-c41046636e5313.1Document ClassificationSupport the categorization of documents and artifacts, both electronic and physical._c0089ea2-728d-4a37-a0d8-97df0110925213.2Document RetirementSupport the termination or cancellation of documents and artifacts used by an organization and its stakeholders._96871495-f164-4906-b88e-065d7cb5ec9713.3Record Linking / AssociationSupport the correlation between logical data and information sets._53dd50ea-32fa-4ff5-8769-6ea64773f79c13.4Analysis and StatisticsSupport the examination of business issues, problems and their solutions._652c99f9-a510-4808-b4da-db8ddd14cb7214ForensicsSupport the analysis of physical elements using science and technology for investigative and legal purposes._1c044831-8cf6-4f75-9c51-9cae68f6f82814.1MathematicalSupport the formulation and mathematical analysis of probabilistic models for random phenomena and the development and investigation of methods and principles for statistical inference._db44769f-a304-4af6-a282-470c5c89c61714.2RadiologicalSupport the use of radiation and x-ray technologies for analysis and scientific examination._63560362-dec1-4291-b98e-5e5105586cb714.3Structural / ThermalSupport the use of data flow and data modeling diagrams for applying systematic analysis of data._f132b05c-9d5f-4f46-8f10-9ef9f25856a914.4Business IntelligenceSupport information that pertains to the history, current status or future projections of an organization._03e68d8e-1290-4347-a2c2-3097e043d8a515Balanced ScorecardSupport the listing and analyzing of both positive and negative impacts associated with a decision._9b1d191b-9d85-4942-8bdb-d2bbae70719415.1Decision Support and PlanningSupport the analysis of information and prediction of the impact of decisions before they are made._34d77ce4-1a90-4bbf-b17c-2ed7a02c358115.2Demand Forecasting / ManagementFacilitate the prediction of sufficient production to meet an organization's sales of a product or service._8debab9a-368a-4822-9148-40dba205c3c915.3Knowledge DiscoveryFacilitate the identification of useful information from data._98993b86-034b-4a72-9e2c-10b2ec6076cb16Data MiningProvide for the efficient discovery of non-obvious, valuable patterns and relationships within a large collection of data._6bc246bc-b6b5-4cb2-b01b-0bf33c11180616.1ModelingDevelop descriptions to adequately explain relevant data for the purpose of prediction, pattern detection, exploration or general organization of data._c3113ee7-e6ad-4bee-b4b7-a0ed1b1f7d7616.2SimulationUtilize models to mimic real-world processes._a023a409-f667-4b92-9bf7-c966b2a2cb5f16.3ReportingSupport the organization of data into useful information._cddf8678-fb65-4c41-8bb8-55c08811a2a917Ad-HocSupport the use of dynamic reports on an as needed basis._65d168aa-8b80-4d3a-ba23-5bef7b28d21a17.1OLAPSupport the analysis of information that has been summarized into multidimensional views and hierarchies._4846512a-03b4-4b8e-a488-8485290f14be17.2Standardized / CannedSupport the use of pre-conceived or pre-written reports._bd62573f-9ede-498a-8837-b943a9a1cd8c17.3VisualizationSupport the conversion of data into graphical or picture form._2c27641c-ef14-427f-bc8a-60f8ae227b3c18CADSupport the design of products with computers._34f49752-c351-437b-9806-3aa581e0660518.1Graphing / ChartingSupport the presentation of information in the form of diagrams or tables._91940f7a-f3ba-47a0-a984-d21f25b3816218.2ImagerySupport the creation of film or electronic images from pictures, paper forms or graphics for static or dynamic use._cc00b7f8-3714-499c-a87e-370141267c7a18.3Mapping, Geospatial (GIS), Elevation, GPSProvide for the representation of position information through the use of attributes such as elevation, latitude, and longitude coordinates._c8f16ce4-7399-4a27-a299-dffc2d1be64618.4MultimediaMultimedia Support the representation of information in more than one form to include text, audio, graphics, animated graphics and full motion video._30057c27-f3be-4d8b-95d9-f13d4c2b9d5118.5Assets / Materials ManagementSupport the acquisition, oversight and tracking of an organization's assets._9421376d-6f88-4827-be8c-d3673f967ec919Asset Cataloging / IdentificationSupport the listing and specification of available assets._0441a93d-4ee0-446f-9e5a-1923fddc013f19.1Asset Transfer, Allocation, and MaintenanceSupport the movement, assignment, and replacement of assets._27e9cdc9-60d1-4113-a063-a9cd80ec38f319.2Computers / Automation ManagementSupport the identification, upgrade, allocation and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities._f5d48ff1-a041-47d4-833e-64be63f417e819.3Facilities ManagementSupport the construction, management and maintenance of facilities for an organization._ce9a9ab0-b49c-476d-8fa7-a66f930777a419.4Property / Asset ManagementSupport the identification, planning and allocation of an organization's physical capital and resources._98092d54-e3ca-47f0-b041-7c9ba33acbe719.5Data ManagementSupport the usage, processing and general administration of unstructured information._9be82821-ff97-4774-a87e-7f6f5ac763f020Data ClassificationAllow the classification of data._d6099c10-f558-4e63-b234-83c97aa63bcc20.1Data CleansingSupport the removal of incorrect or unnecessary characters and data from a data source._a4ffa701-4673-4ed0-91d4-3565b989ee9120.2Data ExchangeSupport the interchange of information between multiple systems or applications; includes verification that transmitted data was received unaltered._5000691d-b2c1-40de-bad0-dc273fbbb0f120.3Data MartSupport a subset of a data warehouse for a single department or function within an organization._0aacca7a-ebe2-4836-baee-724ab8dbf4f820.4Data RecoverySupport the restoration and stabilization of data sets to a consistent, desired state._c54d211b-88f7-4f41-bf38-c98e93e2025b20.5Data WarehouseSupport the archiving and storage of large volumes of data._091c74d6-3116-4ed7-bbae-3b19c3f09caf20.6Extraction and TransformationSupport the manipulation and change of data._ce94fe74-3f02-4443-96f4-5c6f6422b95120.7Loading and ArchivingSupport the population of a data source with external data._bdb99d46-3924-445f-9f54-7b61c99b894720.8Meta Data ManagementSupport the maintenance and administration of data that describes data._428d1bff-b076-45de-ab74-e47a149c438520.9Development and IntegrationSupport the communication between hardware/software applications and the activities associated with deployment of software applications._c6fd118b-b234-4ba8-92b9-3ae33c2632db21Data IntegrationSupport the organization of data from separate data sources into a single source using middleware or application integration and the modification of system data models to capture new information within a single system._9610c544-942e-429d-bdb2-06fca0cdf74421.1Enterprise Application IntegrationSupport the redesigning of disparate information systems into one system that uses a common set of data structures and rules._11b51de9-886f-4ba2-9273-0c9fa60cd9a321.2Instrumentation and TestingSupport the validation of application or system capabilities and requirements._ee636852-a644-4152-8a97-5f69503e7a1821.3Legacy IntegrationSupport the communication between newer generation hardware/software applications and the previous, major generation of hardware/software applications._de68fb07-e414-4f63-ab8e-a213218e220d21.4Software DevelopmentSupport the creation of both graphical and process application or system software._b91e8a1e-595e-4148-b7ff-58a99077211c21.5Financial ManagementSupport the accounting practices and procedures that allow for the handling of revenues, funding and expenditures._3ab61427-596b-439c-a999-08e0180ee0f822Activity-Based ManagementSupport a defined, specific set of finance-related tasks for a given objective._5b3673e6-688c-45cb-80cb-9d42f6c3b8db22.1AuditingSupport the examination and verification of records for accuracy._4a550c18-61a3-4986-9fe4-a0adc24048dc22.2Billing and AccountingSupport the charging, collection and reporting of an organization's accounts._1d19762a-5a2e-42cf-beb4-6769bd2bbb9e22.3Credit / ChargeSupport the use of credit cards or electronic funds transfers for payment and collection of products or services._62042cfb-dda7-4d19-b27a-a2f4c8bc87e122.4Currency TranslationSupport the calculations and difference between multiple mediums of exchange._74e42175-5967-45ed-a60d-0b418853790822.5Debt CollectionSupport the process of accounts receivable._6081a61f-fa2f-44d5-b6e8-f7bccc8fcddc22.6Expense ManagementSupport the management and reimbursement of costs paid by employees or an organization._7fd59eba-595a-49cb-8c24-bcbcef453df322.7Internal ControlsSupport the methods and procedures used by the organization to safeguard its assets, produce accurate accounting data and reports, contribute to efficient operations, and encourage staff to adhere to management policies and mission requirements._930de921-f0f9-4f6e-9e6d-8f4ff42aca6922.8Payment / SettlementSupport the process of accounts payable._3bebc926-a0d2-41bf-9f7c-429bc043ac1c22.9PayrollAdminister and determine employees compensation._17ac544c-9879-4f19-add4-b3ce9dbe4c5622.10Revenue ManagementSupport the allocation and re-investment of earned net credit or capital within an organization._b8c9f331-231c-4594-94b1-dfa9829271f622.11Human Capital / Workforce ManagementSupport the management of enterprise planning and transactional-based functions._5f17f579-5439-42fb-b37f-de3305a72a1e23Contingent Workforce ManagementSupport the continuity of operations for an organization’s business through the identification of alternative organization personnel._300f502d-ac25-4109-914e-7f1b3fa6151123.1Resource Planning and AllocationSupport the determination of strategic direction, the identification and establishment of programs and processes, and the allocation of resources (capital and labor) among those programs and processes._a93e788d-b9e5-4abd-ab55-75fb1d72cc0e23.2Skills ManagementSupport the proficiency of employees in the delivery of an organization’s products or services._e4f4e2bb-4a28-4674-a494-772cc2c5e27223.3Team / Org ManagementSupport the hierarchy structure and identification of employees within the various sub-groups of an organization._43328619-59c4-42ca-b7d9-84cc02fcee4023.4Workforce Acquisition / OptimizationSupport the hiring and re-structuring of employees and their roles within an organization._718080aa-c946-442d-8c25-7ca93a5ec99523.5Workforce Directory / LocatorSupport the listing of employees and their whereabouts._d87fa451-5375-427c-9efa-560ce0150d6123.6Human ResourcesSupport the recruitment and management of personnel._c58cdb15-6b65-4dab-bae1-18506ae0be3624Awards ManagementSupport the recognition of achievement among employees of an organization._b7740152-2d38-49ad-ba2b-bd544993e6ba24.1Benefit ManagementSupport the enrollment and participation in an organization’s compensation and benefits programs._4df6f9b3-188f-413a-8231-c680f95d6ae024.2Career Development and RetentionSupport the monitoring of performance as well as the professional growth, advancement, and retention of an organization’s employees._7a9d6cc1-5bd1-4a5a-955c-547b0d7aa4ea24.3Education / TrainingSupport the active building of employee capacities._657da611-4a7d-4c9b-a359-7839f7c5a8ce24.4Health and SafetySupport the security and physical well-being of an organization’s employees._1badde5e-3e1c-42c3-a094-1948c278893924.5Personnel AdministrationSupport the matching between an organization’s employees and potential opportunities as well as the modification, addition and general upkeep of an organization’s employee-specific information._9c0cb461-0ed6-4625-bf3a-b2dfb528a0c724.6RecruitingSupport the identification and hiring of employees for an organization._0bb2ac27-53d9-4158-afe5-ce211c0faa2a24.7Resume ManagementSupport the maintenance and administration of one’s professional or work experience and qualifications._9a8a0c20-118f-46a9-a16d-f6f11fdfd88d24.8Retirement ManagementSupport the payment of benefits to retirees._9b73b01c-bc17-4ab6-8b69-9cb888fb2ba124.9Time ReportingSupport the submission, approval and adjustment of an employee’s hours._438451af-d4f5-41bd-993c-785b71cd266e24.10Travel ManagementSupport the transit and mobility of an organization’s employees for business purposes._ef59f516-27af-40e0-a84a-f490722361ad24.11CollaborationAllow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization._180cffea-2396-45e5-b052-0daaadc1021925Document LibrarySupport the grouping and archiving of files and records on a server._7b6cfd22-9719-48b5-b30e-cbea2a32564025.1EmailSupport the transmission of memos and messages over a network._2a1f318c-449a-42f7-8d22-1014293f60a125.2Shared CalendaringAllow an entire team as well as individuals to view, add and modify each other’s schedules, meetings and activities._36ffc94f-4f84-49d2-94b3-78a60873c92025.3Task ManagementSupport a specific undertaking or function assigned to an employee._4c95d9c5-b931-49cc-8a69-0052255184d025.4Threaded DiscussionsSupport the running log of remarks and opinions about a given topic or subject._157b2ba1-23c7-4048-8b00-83d9a687cccd25.5CommunicationSupport the transmission of data, messages and information in multiple formats and protocols._bd0ea1e3-9463-4e76-b2c7-88769033605826Audio ConferencingSupport audio communications sessions among people who are geographically dispersed._8bc6a484-e037-439d-a8e9-2fb44d3f22da26.1Community ManagementSupport the administration of online groups that share common interests._6dd17f4b-63f5-4a23-ad98-d7dd247231df26.2Computer / Telephony IntegrationSupport the connectivity between server hardware, software and telecommunications equipment into a single logical system._9e83ba01-8de1-4329-a2b6-e7d538f4708f26.3Event / News ManagementMonitor servers, workstations and network devices for routine and non-routine events._5576f119-d6a7-4aed-8b16-af83b500ed9626.4Instant MessagingSupport keyboard conferencing over a Local Area Network or the internet between two or more people._a41be7ea-e308-454c-96c9-d2d37d68547926.5Real Time / ChatSupport the conferencing capability between two or more users on a local area network or the internet._bac3d0ff-5e42-4cba-b067-16cc3da3991d26.6Video ConferencingSupport video communications sessions among people who are geographically dispersed._9e5f6c35-2b75-49fe-ad9f-50f28854f7b126.7Voice CommunicationsProvide telephony or other voice communications._330c1a37-8ecd-4b4d-9268-6120a9cda67726.8Forms ManagementSupport the creation, modification and usage of physical or electronic documents used to capture information within the business cycle._3049ff38-e855-4035-ba74-253f504f0e0327Forms CreationSupport the design and generation of electronic or physical forms and templates for use within the business cycle by an organization and its stakeholders._67894770-829d-4ccf-a79b-fbd40f949ece27.1Forms ModificationSupport the maintenance of electronic or physical forms, templates and their respective elements and fields._050bae44-043b-4a28-bbff-686d4727085a27.2SearchSupport the probing and lookup of specific data from a data source._9e485f2b-526a-4bd6-9606-d7d45425710828ClassificationSupport selection and retrieval of records organized by shared characteristics in content or context._bf93e48b-d0b0-439e-a8d7-4f3a4b9b48b628.1Pattern MatchingSupport retrieval of records generated from a data source by imputing characteristics based on patterns in the content or context._0c742b41-6900-4ae9-80fa-29e2d5c792d928.2Precision / Recall RankingSupport selection and retrieval of records ranked to optimize precision against recall._6e66572d-08e4-4e71-a20b-27730ef6ef0f28.3QuerySupport retrieval of records that satisfy specific query selection criteria._fdec9705-76d9-4531-bfc6-d0e1bd61d63628.4Security ManagementSupport the protection of an organization's hardware/software and related assets._adf9bfb8-2b65-4c41-8151-0c89e36f7ca629Access ControlSupport the management of permissions for logging onto a computer or network._b7f7ec35-b715-4546-a636-efe4af1bd39429.1Audit Trail Capture and AnalysisSupport the identification and monitoring of activities within an application or system._56cdd9f7-8fcc-4cd7-9a70-573d966405aa29.2Digital SignatureGuarantee the unaltered state of a file._c021c163-6e23-416a-af60-37cce59fad3929.3EncryptionSupport the encoding of data for security purposes._9f116a7a-5b32-4dc1-ad5c-e7fa2b197dbb29.4Identification and AuthenticationSupport obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users._b83b0a1c-5fc1-4827-a923-48786abf0a7829.5Intrusion DetectionSupport the detection of illegal entrance into a computer system._411b7fc0-8f61-4c93-9602-a3099cfa7f8d29.6Role / Privilege ManagementSupport the granting of abilities to users or groups of users of a computer, application or network._2dc79824-e47b-4bc9-b4f4-728e9d7b9eb429.7User ManagementSupport the administration of computer, application and network accounts within an organization._2d6ccfb8-90ad-431b-85a9-ed79e285b04529.8VerificationSupport the confirmation of authority to enter a computer system, application or network._1604d9c4-6985-4c4d-b3bd-f3789a6ccd3729.9Systems ManagementSupport the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets._0d2b9d48-5ffd-44ea-b191-702a5dfbe40430Issue TrackingReceive and track user-reported issues and problems in using IT systems, including help desk calls._e6a7f286-1587-4b4f-90b7-ae653389010730.1License ManagementSupport the purchase, upgrade and tracking of legal usage contracts for system software and applications._20c0bf1a-7d09-4e1e-a3d9-d2a8045e568c30.2Remote Systems ControlSupport the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment._49fdfa98-7281-43ba-b9c9-d2d241415b9530.3System Resource MonitoringSupport the balance and allocation of memory, usage, disk space and performance on computers and their applications._58784eba-7674-427d-b12e-38d30e12ca6530.4Software DistributionSupport the propagation, installation and upgrade of written computer programs, applications and components._04d764c4-2fb8-4a41-905c-aa1f86f2323d30.52010-02-08http://www.whitehouse.gov/omb/egov/a-4-srm.htmlOwenAmburOwen.Ambur@verizon.net